Tractor Supply Brentwood, TN, USA
Jun 22, 2017
Technical eCommerce Business Analysts! Do you have full command of the functionalities and limitations of IBM WebSphere Commerce? Are you ready to be responsible for performing complex analysis of business goals, objectives and needs to align information technology solutions with business initiatives for a Fortune 500 retail company with an impressively expanding eCommerce presence? This role will investigate, define, document and elicit business requirements, features, or functions to be included within the scope of a project or work ticket. The SA will meet with appropriate business partners and stakeholders to gain an understanding of the business and functional requirements and then document and confirm this understanding. The SA role will also be responsible for assisting or supporting the creation of use cases, test scenarios, business process mapping or changes and training of end users to prepare for the successful implementation of the new features or functions. This person will have a highly collaborative and client facing role covering the full software development lifecycle from requirements elaboration through to UAT and go-live. This person will work closely across client, supplier, architecture, UX, development and testing teams to ensure the solution delivers the agreed upon project requirements and meet the business expectations. **Tractor Supply Company (TSCO)** is the largest operator of retail farm and ranch stores in the United States. We currently have more than 1,600 TSC stores in 49 states and an e-commerce website at TractorSupply.com. We are a growth company and research indicates we have an opportunity to grow to 2,500 domestic Tractor Supply store locations. It is very exciting to be a part of this $678 billion organization. **Primary Duties and Responsibilities** + Define, analyze, and evaluate existing business functions and processes and make recommendations to management on opportunities for process improvements. + Meet with business partners, project managers, and vendor partners to determine project scope and vision, set system goals, identify and resolve system issues, and lead prioritization of build items. Communicate changes, enhancements, and modifications to stakeholders so that issues and solutions are understood. + Lead design sessions in prototyping new systems for the purpose of enhancing business processes, operations, and information process flow; document risks and identify mitigation strategies. + Translate conceptual user requirements into functional requirements in a clear manner that is comprehensible to developers/project team. This includes creating process models, specifications, diagrams, and charts to provide direction to the team . + Review system design plans for reasonableness and fit within the business requirements. + Coordinate and perform configuration changes for applications in the eCommerce area. + Define, coordinate, and participate in the execution of test cases as part of the Quality Assurance process. + Provide orientation and training to end users for modifications to existing processes and new functionality. + Conduct research on software and hardware products to justify recommendations and to support purchasing efforts. **Education and Experience** + Bachelor's Degree in Computer Science or MIS, or equivalent education and work experience + 6 to9 years experience in complex IT eCommerce Software and Hardware business requirements definition, process and business analysis + Should have worked/ configured WebSphere Commerce 6.x/7.x parameters. + Ability to work collaboratively in a cross functional team setting and is skilled at leading and facilitating requirements meetings + Exceptional verbal and written communications skills. Capable of communicating business and functional requirements to both technical and non-technical team members. + Deep understanding of Retail industry domain + Proven capability of interfacing with clients, managing their demands and expectations and challenging appropriately to truly understand the business need and requirements + Proven experience in successfully leading requirement elicitation workshops + Significant experience in creating requirements specifications, process models and business rules for eCommerce solutions + End to end experience of the project lifecycle with experience of testing the developed solution to ensure it meets requirements and expectations **Knowledge/Skills/Abilities/Training/Systems** + Strong organizational skills, with the ability to work independently as well in a highly collaborative, team-based environment + Strong written and verbal communication and presentation skills + Attention to detail and good problem-solving skills + Experience of software testing processes including the creation and execution of test scripts and the successful delivery of UAT + Knowledge of good practice around usability, maintainability and accessibility + Knowledge of the Scrum development process ( Agile) + Experience in developing UI wire-frames + Experience of software development + Experience with continuous integration and testing tools + Interest in developing the organization, building and documenting processes, and evaluating tools + Experience of design & implementation of market leading packages in the following functional areas: + Commerce (Oracle ATG, hybris, IBM WebSphere Commerce Server or similar) + Search & merchandising (Oracle Endeca, Fredhopper or similar) + Content management (Adobe CQ, OpenText ECM, Oracle WebCenter or similar) + Order management (IBM Sterling Order Management, Manhattan Order Lifecycle Management or similar) + Product information management (hybris, Heiler, Stibo or similar) + Digital asset management (Adobe CQ, OpenText Media Management, Oracle WebCenter or similar).