Tractor Supply Brentwood, TN, USA
Jun 28, 2017
**Our mantra is "work hard, have fun, and make money" as we remain dedicated to providing legendary service and great products at everyday low prices.** **Tractor Supply Company (TSCO) is a $6+ billion growth organization and the largest operator of retail farm and ranch stores in the United States. We are positioned to grow to 2,500 domestic Tractor Store locations from our current 1500+ stores in 49 states, and we boast a cutting edge e-commerce website at TractorSupply.com. During this exciting time, we are seeking talented people who want to join our superb team members in embracing our mission and values as we soar forward.** **Our commitment to our people: We value honesty, integrity, mutual respect and teamwork above all else. We are an open company where everyone has the information and tools to grow and excel. We encourage risk taking, celebrate initiative and reward success.** **If you are interested in joining our team and believe you would be a great fit for the position described below, we are now accepting applications.** **Job Purpose:** This position is responsible for providing excellent customer service and sales support for stores, in-store customers, and online customers resolving all customer service issues to satisfactory resolution. This includes addressing questions related to store policy/procedure/operation, online order status, merchandise features & use, and uncovering customer needs to facilitate online customer upsell. The team member engages every Tractor Supply Company customer via phone, email, website, mail, social media, or other communication venues. **Duties and Responsibilities:** + Answer, log, and resolve all customer comments, inquiries, and concerns. + Complete online sales, upsell, and resolve all online order issues/inquiries with customers calling into the Solutions Center. + Follows through with any research or additional contact to ensure customer complaint or query is resolved. + Partners with the Store or District Manager to ensure resolution to customer comments as needed. + Provides product information and project information for how-to customers, which could include recommending products to purchase and/or their effective use. + Professionally represents Tractor Supply Company and the Brand in each and every customer engagement. **Education and Experience:** High school education or equivalent. A college degree is helpful. Any suitable combination of education and experience will be considered; store operations, retail, and customer service experience preferred. **Essential Skills:** + Must possess basic computer skills. + Must possess strong communication (verbal, listening, and written) and interpersonal skills. + Must have knowledge of customer service standards and procedures. + Must have the ability to work as a part of an operations team focused on servicing our customers and improving the efficiency of all operations functions as well as ability to work independently. + Must have ability to handle conflict positively. + Must demonstrate strong problem solving and multi-tasking skills and work in a fast paced environment. + Must have ability to work some nights and weekends. + Experience in Microsoft Word, Microsoft Excel, and call logging systems is helpful. + Experience in a customer service-focused call center helpful.