Akamai Kraków, Poland
Aug 15, 2017
**Network Support Consultant** **Hot** **Krakow, Poland** Network Infrastructure Jul 19, 2017 Post Date 006597 Requisition # About the Job The Network Support Consultant proactively monitors the operation of the Akamai's network within a specified territory to ensure that we are utilizing our resources to their fullest extent in order to meet customer requirements and ensure value for our network partners. The current opening is for a Network Support Consultant in Akamai’s Krakow office focusing on our network in the EMEA geography. The position also serves as an escalation point for Network Account Managers, Service Performance, and other Network Operations groups. About the Team The primary responsibility of The Network Support Group is to ensure continued successful relationships with 1200+ Akamai Accelerated Network Partners (AANPs), other Internet Service Providers (ISPs), and to support Managed Content Distribution Networks (MCDN) for customers with whom Akamai deploys equipment. In addition, the Network Support Group works with and supports the efforts of Network Account Managers, Customer Account Managers, Network Infrastructure Engineers and other engineering groups to deliver on aggressive Network Infrastructure goals and ensure optimal performance across the network. Responsibilities • Work cross-functionally and directly with Akamai's Network Partners, ISPs to troubleshoot and resolve network and performance issues. • Act as a technical account manager for a specific set of accounts by providing support via email and phone. • Manage escalations from Service Performance, Network Account Managers, Network Operations, and other groups. • Participate in traffic management planning sessions with Network Account Managers. • Optimize network performance through traffic design and analysis. • Serve as Network Support Group point person for the EMEA territory, maintaining a comprehensive understanding of Internet infrastructure across the region. • Maintain group and individual ticket queues. • Proactively monitor the operation of our platform in EMEA countries, ensuring that we're delivering the best possible performance at the lowest possible cost. • Propose tools, automation, and processes to facilitate the role. Basic Qualifications • Bachelor’s Degree or equivalent work experience. • 3+ years of experience in Networking, Routing, and Internet Technology. • Understanding of Internet Protocols including BGP, DNS, and TCP/IP. • 2+ years of experience in customer or partner support or account management. Desired Qualifications o Must possess excellent written and verbal communication skills. o Must be action-oriented, capable of independently solving complex technical problems, and able to communicate clearly and effectively to both technical and business audiences. o Experience with Linux and SQL are preferred. o Familiarity with language(s) of the region a plus. **About Akamai Technologies** Akamai is the global leader in Content Delivery Network (CDN) services, making the Internet business ready—fast, reliable, and secure—for its customers. The company's advanced web performance, mobile performance, cloud security and media delivery solutions are revolutionizing how businesses optimize consumer, enterprise and entertainment experiences for any device, anywhere. Headquartered in Cambridge, MA, Akamai has offices around the world and operates the most pervasive, highly distributed CDN—with more than 200,000 servers in 110 or more countries—delivering up to 30% of all Web traffic. Learn more atwww.akamai.com/careers. Akamai is a growing, and evolving, company with offices and operations around the world. As such, we strive to foster inclusive and representative workplaces where all employees are wholly welcome, and enabled to share and benefit from each other’s diverse contributions, as one global team. Our commitment to diversity reaches beyond our corporate offices, to our business partners and suppliers who share the same principles, and whose employees we value as integral to the Akamai business family. Learn more atwww.akamai.com/diversity. Akamai Technologies is an Affirmative Action, Equal Opportunity Employer that values the strength that diversity brings to the workplace. All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of gender, race/ethnicity, protected veteran status, disability, or other protected group status. If you'd like more information about EEO rights under United States law, please click here.