Akamai Bengaluru, Karnataka 560001, India
Aug 15, 2017
**Business Development Manager / Account Executive** **Bangalore, India** Sales/Sales Engineering Jun 23, 2017 Post Date 008736 Requisition # **About the Team** The Inside Sales and Emerging Customer Group is the mid-market vehicle for Asia Pacific and Japan operations of Akamai. This team has the responsibility of managing mid-size and small fast growing companies and upselling and cross selling into this base. **About the Job** The Inside Sales Representative is expected to manage the customer experience for a specific territory's install base of customers and help grow and maintain revenue. He/She is the Customer Representative/Advisor who serves as a key point of contact and as a liaison between the customer and the various departments within Akamai. The Inside Sales Representative will understand the customer's business needs to ensure customer satisfaction and to encourage continued long-term relationship, and help identify opportunities where Akamai services fit their ongoing business strategy. **Responsibilities:** * Managing customer activation process, ongoing support around customer service levels, customer contract renewals, consulting and providing information on Akamai products and services, creating and closing deals. * Manages and retains revenue for a territory's install base of accounts in Asia Pacific / India. Runs it like an autonomous business. * Owns complete end-to-end Sales cycle. Involves Pre-sales, Consulting and Account Management * Manages implementation of services and ensures 100% utilization of contracted services (project management, credit requests, invoice reviews, monitor usage, etc.) * Create and deliver reports that details service usage, summarize professional services delivered, highlight new platform components and identify next steps for the named accounts. * Generates demand for additional products and services within the install base of customers and grows the existing revenue base by at least 25%. * Escalate problems issues within install base of customers and named accounts * Helps uncover new growth opportunities * Support the sale of professional services engagements **Basic Qualification** * 5 years of relevant experience and a Bachelor’s degree (Engineering degree is preferred) or its equivalent * 3 years of relevant experience and a Master’s degree (MBA from top institute is preferred) * 4+ years solution selling work experience * Minimum 2 years of experience in an end to end sales closing role in B2B space, ideally within IT or Technology Industry. **Desired Qualification** * Strong and self-confident communicator comfortable speaking with Director level and C-Level contacts and should have already worked/interacted with Director, VP and C-level contacts * Works well with customers to maintain high level of customer satisfaction and develop strong relationships * Responds to customer needs quickly and thoroughly * Proven experience of being persuasive, influential and professional on the phone. * Strong skills in identifying opportunities. * Demonstrates a good understanding of technology and the Internet and related services * Credible experience in and knowledge of E-Commerce, Financial Services, Hi-Tech, Manufacturing or Business Services. **About Akamai Technologies** Akamai is the global leader in Content Delivery Network (CDN) services, making the Internet business ready—fast, reliable, and secure—for its customers. The company's advanced web performance, mobile performance, cloud security and media delivery solutions are revolutionizing how businesses optimize consumer, enterprise and entertainment experiences for any device, anywhere. Headquartered in Cambridge, MA, Akamai has offices around the world and operates the most pervasive, highly distributed CDN—with more than 200,000 servers in 110 or more countries—delivering up to 30% of all Web traffic. Learn more atwww.akamai.com/careers. Akamai is a growing, and evolving, company with offices and operations around the world. As such, we strive to foster inclusive and representative workplaces where all employees are wholly welcome, and enabled to share and benefit from each other’s diverse contributions, as one global team. Our commitment to diversity reaches beyond our corporate offices, to our business partners and suppliers who share the same principles, and whose employees we value as integral to the Akamai business family. Learn more atwww.akamai.com/diversity. Akamai Technologies is an Affirmative Action, Equal Opportunity Employer that values the strength that diversity brings to the workplace. All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of gender, race/ethnicity, protected veteran status, disability, or other protected group status. If you'd like more information about EEO rights under United States law, please click here.