Alorica 20401 N 29th Ave, Phoenix, AZ, United States
Mar 27, 2017Full time
As a Technical Customer Service Representative, you’ll have the opportunity to help people every day on behalf of the best companies you already know and love. We’ll teach you the skills you’ll need to succeed and provide a path for you to do so. In fact, many of our site directors and operations managers began as agents answering calls themselves! What you’ll be doing: You will use your positive attitude, your caring nature and your skills with technology to make an impact on your customers’ day. Your main responsibilities will include: Providing technical support over the phone, email or chat by troubleshooting, diagnosing and resolving technical inquiries related to the client's products or services Providing direct customer service and end-to-end technical support for customers or business-related inquiries from customer service representatives and client personnel Utilizing all available tools and resources to solve the customer’s problem Keeping abreast of technological changes and enhancements related to client products and services Proactively identify common trends and escalate or share examples as appropriate Provide feedback and recommendations to your manager on ways the company can improve Perform other duties as assigned by your management team Why you’ll want to join the Alorica team: 100% paid training Performance bonuses Health & dental benefits 401(k) with company match Paid time off A great team environment with supportive co-workers You’ll work on behalf of some of the best-known companies in the world (like the top stores, retailers, shipping companies and banks) all from your hometown You’ll feel empowered to do things the right way amid a culture of high personal and business integrity There’s real opportunity to learn, grow and advance your career (we love promoting from within here) We’re a strong, global company that truly cares about our local communities Qualifications: Who we’re looking for the best fit for this job is someone who: Has a High School diploma or General Educational Development (GED) certificate Has previous customer service and/or collections experience (preferred) Has good computer skills, including Microsoft Office Possesses excellent communication skills Cares about helping their customers Is team-focused Has the ability to multitask well Can adapt to a flexible schedule Be positive and can handle stress Can maintain the highest level of confidentiality, in compliance with Company policy and applicable law and regulations Work Environment: Office environment. Ability to lift and/or move 20 pounds with or without accommodation. Are you ready to help your customers every day while also strengthening yourself and your career? If so, apply now to join the Alorica team! We provide Equal Employment Opportunity for all individuals regardless of race, color, religion, gender, age, national origin, marital status, sexual orientation, gender identity, status as a protected veteran, genetic information, status as a qualified individual with a disability and any other basis protected by federal, state or local laws.