Addidas Group Leusden, Netherlands
Mar 23, 2017Full time
Customer Service Administrator For our Customer Service department in Leusden, we're looking for an enthusiastic & accurate Customer Service Administrator. Purpose & Overall Relevance for the Organisation: To deliver outstanding Customer Service to a pre-determined group of retail customer accounts specific to a single brand. To proactively manage order-books ensuring on time in full deliveries. The job holder will be responsible for all customer service related activity for adidas and Reebok customers. Key Responsibilities: Maintaining your order book daily, following of all needed processes form order receipt through to delivery. To pro-actively advice customers and sales managers of any issues affecting customer orders and deliveries. To establish and maintain positive relationships with internal and external customers in the company’s best interests. Handling of returns- faulty products and customer returns. Minimise overdue orders through regular review of order books with sales managers and customers Validate order books proactively to minimise failed deliveries Pro-actively manage customer order books, ensuring integrity of orders and maximising sales and conversion opportunities Gather future order book requirements and work cross functionally to deliver within agreed timelines. Drive against specific KPI’s to improve standards, service and financial results, following through on improvement opportunities wherever possible Use retailer sales and inventory information to encourage sales, interacting activity across the supply chain Attend aligned logistics meetings to track order books through supply chain, positively influencing where possible Utilize Customer Interactive Centre system (CIC) to deliver efficient and customer focused experience Support business on delivery of sales and financial targets and objectives To make a forecast for the Rockport sales To support the Country Manager with Buy’s to make sure all the products will be bought in time Support and direct the Account Managers regarding sales opportunities and order book To be a back-up for the Account Managers if they are not in (assist with sell-in) Key Relationships: CS, Operations, Distribution, Sales, Customers, Credit Management Knowledge, Skills and Abilities : Dutch : fluent written/spoken English : fluent written/spoken Microsoft Office (Outlook, Word, Excel, Powerpoint) – advanced knowledge SAP Requisite Education and Experience / Minimum Qualifications: MBO level or education in the field of administration Functional > 2 years in a CS role focused on retail accounts Looking forward to your application!