463 job(s) at Concur

Concur Atlanta, GA, USA
May 23, 2017
Use your LinkedIn Profile to help you apply faster! **Senior Product Manager** **Job ID #:** 16255 **Location:** US-GA-Atlanta **Functional Area:** Technology-R&D **Department:** Global Products - Data & Analytics **Position Type:** US Full Time **Education Required:** Bachelors Degree **Experience Required:** 7 - 10 Years **Relocation Provided:** **Position Description** Concur, a part of SAP, imagines the way the world should work, offering cloud-based services that make it simple to manage travel and expenses. By connecting data, applications and people, Concur delivers an effortless experience and total transparency into spend wherever and whenever it happens. Concur services adapt to individual employee preferences and scale to meet the needs of companies from small to large, so they can focus on what matters most. The company serves more than 30,000 clients representing more than 27 million users in over 150 countries. **Sr. Product Manager – Analytics:** At Concur we are revolutionizing Travel and Spend Analytics through the power of technology. If you are passionate about building Innovative Products combine delightful User Experience with NextGen Technology this is your next gig. Reporting to the Director of Product Management for Concur Analytics, the Sr. Product Manager will be part of the team building the Next Generation Analytics platform for our SMB customers. **Role and Responsibilities:** + Be the expert voice and evangelist for Analytics requirements on Spend and Procurement for Enterprise customers. + Gather requirements from key stakeholders including product marketing, sales, clients, prospects,and the development team. + Based on technical feasibility, sustainability, team estimates and capacity, decide most appropriate release date for content, adjusting features and priorities as needed. + Be the interface between product management and engineering delivery teams, with the primary task of translating business needs into actionable, engineering-facing requirements, captured as stories in the Agile framework. + Communicate product concepts to UX and UI teams to collaboratively create wireframe mockups and use these to get early feedback from stakeholders/customers. + Prioritize and reprioritize stories based on tradeoffs such as development cost, technology constraints, customer value proposition, user experience, risk and need for early customer validation. + Participate as Product Owner in Scrum Activities - backlog grooming, daily stand-up, sprint planning, demo and retrospective meetings. **Position Requirements** **What you need to bring:** + Experience in financial and accounting functions of a business including budget and spend reporting. + Strongly Preferred: Previous experience in Product Management or similar role. + Strongly Preferred: Experience working in an Agile environment. + Self-motivated: You identify and solve problems, you are naturally inquisitive and you work well in a small team. + Execution: The long-term roadmap/strategy is key, but without execution, there’s no way to get there. You are detail oriented and spend time in the trenches - helping build awesome products and enhancements. + BA/BS or equivalent experience with 7+ years work **Value Competencies:** + Displays passion for & responsibility to the customer + Hires, develops & rewards great people + Displays leadership through innovation in everything you do + Displays a passion for what you do and a drive to improve + Displays a relentless commitment to win + Displays personal & corporate integrity **EEO:** Concur is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, ethnicity, color, national origin, religion, sex, protected veteran status, disability status, or any other characteristics protected by federal, state or local law. We are committed to hiring and valuing a global diverse work team.Concur is a dynamic, growing and fast-paced organization. As such, successful employees are able to work in a fast-paced environment, managing multiple priorities often times under tight deadlines. This typically requires working a 40+ hour work week to accomplish performance objectives. With that, Concur offers flexibility as to the specific working hours that may be required or available depending on your role.Concur is a SaaS company. Employees must be technically savvy with the ability to use the computer/keyboard and telephone to conduct business. The ability to creatively problem solve to our core value of ‘Leadership through innovation in everything we do’. Many positions within Concur are customer facing so written, verbal and interpersonal communications skills are required for a majority of opportunities with Concur.Confidentiality and our core value ‘Personal and corporate integrity’ are critical components being that Concur is a publicly traded company and working towards building a great, enduring company. **E-Verify:** Concur participates in E-Verify at http://assets.concur.com/pdf/everify-workers-rights.pdf to confirm work authorization.IND123*Li-MC1We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class. jobDetails
Concur Prague, Czech Republic
May 23, 2017
Use your LinkedIn Profile to help you apply faster! **Service Administrator** **Job ID #:** 16124 **Location:** Czech Republic-Prague **Functional Area:** Administrative **Department:** Service Administration **Position Type:** International Full Time **Education Required:** Degree Preferred **Experience Required:** Experience Required **Relocation Provided:** **Position Description** **Job Overview:** The Concur Service Administrator is a product expert, assigned to a portfolio of Concur Expense customers. A successful individual in this position will provide ongoing consultancy and assist with maintenance on customer’s core system configurations, help client stay abreast of planned updates and new features. The candidate should possess strong problem solving skills coupled with a proactive and consultative approach thereby ensuring that our customer continues to see the full benefit of using the Concur system. **Responsibilities:** + Provide consultancy on client’s expense solution according to the needs of the customer and within scope of Concur’s products/services + Help modify and maintain configuration at a macro level as well as specific features and functionality at a modular level + Provide guidance and position best practice recommendations to the customer to ensure an optimized solution + Liaison with client team members and Concur internal resources to ensure understanding and clear communications + Maintain regular meetings with the client, discuss: goals, priorities, product roadmap, monthly releases and position additional services to optimize their solution + Perform a detailed analysis of system configurations as and when required + Deliver training/knowledge to customers on data imports and extracts in/out of Concur. Work with technical resources where applicable to ensure the necessary infrastructure is in place + Escalate issues to designated specialists and/or cross-functional teams to ensure issues are addressed in an efficient manner + Manage client expectations by understanding the key business drivers and their prioritization + Document detailed functional and technical business requirements from the client. Provide guidance on the translation of these requirements into enhancement requests where applicable + Creating, Monitoring, Updating and Closing Service Administration cases + Assist in identifying usage gaps to increase adoption levels + Develop and maintain functional and technical product knowledge + Be aware of, and comply with, all corporate policies **Position Requirements** **Education, Experience & Training required:** + Business level of communication English and French essential (both written and spoken) + Experience with Consulting in a client facing environment highly desired + Experience with financial applications or knowledge of accounting practices a plus + 1 year+ experience with Concur Solutions preferred + Experience with software as a service (hosted) preferred + Highly developed communication and negotiation skills + BA/BS or equivalent experience is desired + Ability to pass a background check + Ability to Travel when required **Working hours:** + 40 hours per week will typically be necessary to accomplish performance objectives and to provide satisfactory job presence and/or responsiveness + Flexibility in working hours may be required to meet client obligations **EEO:** Concur is an Equal Opportunity Employer and applies this policy to all applicants and employees. We are committed to hiring and valuing a global diverse work team. (M/F/D/V) Concur is a dynamic, growing and fast-paced organization. As such, successful employees are able to work in a fast-paced environment, managing multiple priorities often times under tight deadlines. This typically requires working a 40 hour work week to accomplish performance objectives. With that, Concur offers flexibility as to the specific working hours that may be required or available depending on your role. Concur is a SaaS company. Employees must be technically savvy with the ability to use the computer/keyboard and telephone to conduct business. The ability to creatively problem solve to our core value of ‘Leadership through innovation in everything we do’. Many positions within Concur are customer facing so written, verbal and interpersonal communications skills are required for a majority of opportunities with Concur. Confidentiality and our core value ‘Personal and corporate integrity’ are critical components being that Concur is a publicly traded company and working towards building a great, enduring company. jobDetails
Concur Bellevue, WA, USA
May 23, 2017
Use your LinkedIn Profile to help you apply faster! **Audio Video Engineer** **Job ID #:** 16261 **Location:** US-WA-Bellevue **Functional Area:** Technology-IT **Department:** IT **Position Type:** US Full Time **Education Required:** Degree Preferred **Experience Required:** 3 - 5 Years **Relocation Provided:** **Position Description** Concur, a part of SAP, imagines the way the world should work, offering cloud-based services that make it simple to manage travel and expenses. By connecting data, applications and people, Concur delivers an effortless experience and total transparency into spend wherever and whenever it happens. Concur services adapt to individual employee preferences and scale to meet the needs of companies from small to large, so they can focus on what matters most. The company serves more than 30,000 clients representing more than 27 million users in over 150 countries. **Job Description:** The canidate will be responsible for coordinating all of the technical aspects of streaming live events; as well as operation of equipment during the event. This role will also provide daily support for all Concur/SAP meetings requiring an AV solution, or presence. Some of these systems include, conference rooms, meeting centers, sound and projection systems, Video Conferencing (VTC) etc. The daily responsibilities includes equipment, technology research, setup, testing and coordination with internal staff and vendors. They will also make suggestions on technology, and process improvements. This role is to perform a variety of tasks and work with audio, video and lighting equipment; with the ultimate goal of producing professional video presentation and a harmoniously functioning audio-visual program/event. These tasks include setup/testing of AV production equiptment, and vendor coordination. Other responsibilities to include providing Q/A of live feeds to ensure quality, diagnosing and resolving problems. AV Media Solutions Engineer II will also store, and maintain any equipment utilized and/or purchased relating to AV. There will be additional responsibilities as required. **Essential Functions:** + Understanding of proper audio gain staging, and level setting + Digital and analog console operation, setup, and troubleshooting + Corporate live sound experience especially with lavalier mics + Live video production & lighting adjustements + White balancing, iris adjustments, and painting of cameras + Operation of PTZ robotic cameras, and video switching + Understadning of HD-SDI, HDMI, EDID Tables, and HDCP. + Familiarity of encoding of audio & video; as well as familiarity of audio/video codecs + Facilitate and be POC for all meeting center and conference room setups. + Ability to read and interperet as built, and other system diagrams. + Familiarity with audio video teleconference equipment. + develop solutions that meet customer functional and budgetary requirements. + Support systems installation crew. + System and equipment configuration, customer training, and ongoing system service guaranteeing high availability. **Position Requirements** **Basic Qualifications:** + SBE, CTS/CTSI certifications. + 3+ years of Broadcast and/or AV system operation + Familiarity with Audio DSP, amplifiers, VTC, projectors, speakers, encoders/decoders and control systems. + Experienced with MS Office, Visio and Database Programs + Experience with both PC, and Apple computers + Broadcast and/or AV systems deployment experience including installation, commissioning and end user training. + Knowledge of Audio Visual equipment and software manufactured by BlueJeans, Zoom, Webex, Creston, Cisco, SVSI Encoder/decoders, BSS, Biamp, etc. + Strong interpersonal skills, excellent oral and written communication skills. + Must be able to manage strict timelines and multiple installation teams in order to meet deadlines. + Ability to interact with field personnel, management and customers. + Must be eligible to work in the US without sponsorship. **Preferred Qualifications:** + Professional certifications (CTS, CTS-D, CTS-I, CEDIA) are a plus. + B.S, A.S. in Electronic Technologies or a related field. Equivalent experience and/or military training. + CCNA, CCNE Certification. + Cisco Tandberg training and certification. **Travel Requirements:** + Some travel may be required (<10%). **Value Competencies:** + Displays passion for & responsibility to the customer + Hires, develops & rewards great people + Displays leadership through innovation in everything you do + Displays a passion for what you do and a drive to improve + Displays a relentless commitment to win + Displays personal & corporate integrity **EEO:** Concur is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, ethnicity, color, national origin, religion, sex, protected veteran status, disability status, or any other characteristics protected by federal, state or local law. We are committed to hiring and valuing a global diverse work team.Concur is a dynamic, growing and fast-paced organization. As such, successful employees are able to work in a fast-paced environment, managing multiple priorities often times under tight deadlines. This typically requires working a 40+ hour work week to accomplish performance objectives. With that, Concur offers flexibility as to the specific working hours that may be required or available depending on your role.Concur is a SaaS company. Employees must be technically savvy with the ability to use the computer/keyboard and telephone to conduct business. The ability to creatively problem solve to our core value of ‘Leadership through innovation in everything we do’. Many positions within Concur are customer facing so written, verbal and interpersonal communications skills are required for a majority of opportunities with Concur.Confidentiality and our core value ‘Personal and corporate integrity’ are critical components being that Concur is a publicly traded company and working towards building a great, enduring company. **E-Verify:** Concur participates in E-Verify at http://assets.concur.com/pdf/everify-workers-rights.pdf to confirm work authorization.IND123*LI-TP1We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class. jobDetails
Concur St Louis Park, MN, USA
May 23, 2017
Use your LinkedIn Profile to help you apply faster! **Senior Software Design Engineer** **Job ID #:** 16280 **Location:** US-MN-St. Louis Park **Functional Area:** Technology-R&D **Department:** Research and Development **Position Type:** US Full Time **Education Required:** Not Indicated **Experience Required:** 7 - 10 Years **Relocation Provided:** **Position Description** **Software Design Engineer Sr.** In Our Minnesota R&D Center As a core member of Concur’s Minnesota R&D Center, you will be designing and building the next generation of our end-to-end solutions spanning Concur’s product line. We run small teams with a purpose, so that our engineers have full visibility and ownership of the project, including architecture, design, development, and operations. Our developers work hard and have challenging problems to solve, but they go home at the end of the day and enjoy their evenings and weekends. With a customer base over 30 million end users and year-over-year growth exceeding 50% our features are key components of Concur’s product delivery and aggressive growth. **In the first 12 months you will be:** + Developing features at all levels of Concur’s technical stack: You’ll build solutions from end-to-end—standing up new services, coding business logic, improving the UI, and working on everything in between. + Expanding a high-performing team: You’ll help to shape a high-performance development team that responds to opportunities across our business. You and the rest of the team will learn, adapt, and develop your own way of working at Concur. + Owning the software lifecycle from design to delivery: You’ll contribute to all phases of the development lifecycle including high-level architecture, technology evaluation, development, deployment, and monitoring. + Delivering features in the cloud: You’ll create scalable features and services that utilize Concur’s internal cloud as well as other commercial cloud platforms such as AWS. **Position Requirements** **In order to accomplish this, you will need:** + Experience with object-oriented programming languages: Have proficiency with Java/J2EE or other object oriented programming languages such as C#, C++, etc. Preferably Java on Unix/Linux OS. + Experience storing/retrieving data: Have proficiency with database technologies, including strong knowledge of SQL and ORM (Hibernate, etc.) Ideally have an understanding of storage concepts/technology. Knowledge of NoSQL databases is a plus. + Experience working with cloud infrastructure: Have experience allocating and configuring instances and deploying solutions in cloud providers such as AWS. + Experience with developing web applications: Have proficiency with JavaScript, HTML, and related web technologies. Knowledge of rich internet UI technologies like ExtJS, AJAX, React, Bootstrap, or JQueryUI is a plus. + Ability to create/maintain services: Have proficiency with services using SOAP, REST, and Java and open source frameworks (Spring, etc). + Agile Development: Have a solid grounding in Agile Development (Scrum, XP, etc.), Continuous Integration and DevOps concepts (automated deployments, monitoring/alerting, etc.) is a plus. + As a Collaborator: Be a team player, highly collaborative, and an effective communicator who can communicate with technical and non-technical audiences. + As an Individual: Have a result driven personality, high enthusiasm, energy, curiosity, and a sense of fun. + Experience: 8+ years of relevant industry/academia experience in software development and full product lifecycles. Should have a BSCS, BSEE, or equivalent years of work experience. Ability to pass a background check. **So who are we?** Concur, a part of SAP, imagines the way the world should work, offering cloud-based services that make it simple to manage travel and expenses. Founded in 1993, Concur services are used by 30,000 clients representing 30 million users in more than 150 countries.Your career at Concur is what you make of it. You can forge your own path, work in different offices, switch business units or solve a problem that no one has before. We’re inspired by change and by each other which is a major contributing factor to how we have retained the innovative culture that has created a market leading team of 4,800 colleagues. **Value Competencies:** + Displays passion for & responsibility to the customer + Hires, develops & rewards great people + Displays leadership through innovation in everything you do + Displays a passion for what you do and a drive to improve + Displays a relentless commitment to win + Displays personal & corporate integrity **EEO:** Concur is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, ethnicity, color, national origin, religion, sex, protected veteran status, disability status, or any other characteristics protected by federal, state or local law. We are committed to hiring and valuing a global diverse work team.Concur is a dynamic, growing and fast-paced organization. As such, successful employees are able to work in a fast-paced environment, managing multiple priorities often times under tight deadlines. This typically requires working a 40+ hour work week to accomplish performance objectives. With that, Concur offers flexibility as to the specific working hours that may be required or available depending on your role.Concur is a SaaS company. Employees must be technically savvy with the ability to use the computer/keyboard and telephone to conduct business. The ability to creatively problem solve to our core value of ‘Leadership through innovation in everything we do’. Many positions within Concur are customer facing so written, verbal and interpersonal communications skills are required for a majority of opportunities with Concur.Confidentiality and our core value ‘Personal and corporate integrity’ are critical components being that Concur is a publicly traded company and working towards building a great, enduring company. **E-Verify:** Concur participates in E-Verify at http://assets.concur.com/pdf/everify-workers-rights.pdf to confirm work authorization.To launch your career with an organization whose products have a real positive impact on peoples lives, apply today and see where your journey takes you. #LifeatConcur #WorkatConcurIND123*LI-MC1We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class. jobDetails
Concur St Louis Park, MN, USA
May 23, 2017
Use your LinkedIn Profile to help you apply faster! **Software Design Engineer III** **Job ID #:** 16281 **Location:** US-MN-St. Louis Park **Functional Area:** Technology-R&D **Department:** Research and Development **Position Type:** US Full Time **Education Required:** Bachelors Degree **Experience Required:** 5 - 7 Years **Relocation Provided:** **Position Description** **Software Design Engineer III** In Our Minnesota R&D Center As a core member of Concur’s Minnesota R&D Center, you will be designing and building the next generation of our end-to-end solutions spanning Concur’s product line. We run small teams with a purpose, so that our engineers have full visibility and ownership of the project, including architecture, design, development, and operations. Our developers work hard and have challenging problems to solve, but they go home at the end of the day and enjoy their evenings and weekends. With a customer base over 30 million end users and year-over-year growth exceeding 50% our features are key components of Concur’s product delivery and aggressive growth. **In the first 12 months you will be:** + Developing features at all levels of Concur’s technical stack: You’ll build solutions from end-to-end—standing up new services, coding business logic, improving the UI, and working on everything in between. + Expanding a high-performing team: You’ll help to shape a high-performance development team that responds to opportunities across our business. You and the rest of the team will learn, adapt, and develop your own way of working at Concur. + Owning the software lifecycle from design to delivery: You’ll contribute to all phases of the development lifecycle including high-level architecture, technology evaluation, development, deployment, and monitoring. + Delivering features in the cloud: You’ll create scalable features and services that utilize Concur’s internal cloud as well as other commercial cloud platforms such as AWS. **Position Requirements** **In order to accomplish this, you will need:** + Experience with object-oriented programming languages: Have proficiency with Java/J2EE or other object oriented programming languages such as C#, C++, etc. Preferably Java on Unix/Linux OS. + Experience storing/retrieving data: Have proficiency with database technologies, including strong knowledge of SQL and ORM (Hibernate, etc.) Ideally have an understanding of storage concepts/technology. Knowledge of NoSQL databases is a plus. + Experience working with cloud infrastructure: Have experience allocating and configuring instances and deploying solutions in cloud providers such as AWS. + Experience with developing web applications: Have proficiency with JavaScript, HTML, and related web technologies. Knowledge of rich internet UI technologies like ExtJS, AJAX, React, Bootstrap, or JQueryUI is a plus. + Ability to create/maintain services: Have proficiency with services using SOAP, REST, and Java and open source frameworks (Spring, etc). + Agile Development: Have a solid grounding in Agile Development (Scrum, XP, etc.), Continuous Integration and DevOps concepts (automated deployments, monitoring/alerting, etc.) is a plus. + As a Collaborator: Be a team player, highly collaborative, and an effective communicator who can communicate with technical and non-technical audiences. + As an Individual: Have a result driven personality, high enthusiasm, energy, curiosity, and a sense of fun. + Experience: 5+ years of relevant industry/academia experience in software development and full product lifecycles. Should have a BSCS, BSEE, or equivalent years of work experience. Ability to pass a background check. **So who are we?** Concur, a part of SAP, imagines the way the world should work, offering cloud-based services that make it simple to manage travel and expenses. Founded in 1993, Concur services are used by 30,000 clients representing 30 million users in more than 150 countries.Your career at Concur is what you make of it. You can forge your own path, work in different offices, switch business units or solve a problem that no one has before. We’re inspired by change and by each other which is a major contributing factor to how we have retained the innovative culture that has created a market leading team of 4,800 colleagues. **Value Competencies:** + Displays passion for & responsibility to the customer + Hires, develops & rewards great people + Displays leadership through innovation in everything you do + Displays a passion for what you do and a drive to improve + Displays a relentless commitment to win + Displays personal & corporate integrity **EEO:** Concur is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, ethnicity, color, national origin, religion, sex, protected veteran status, disability status, or any other characteristics protected by federal, state or local law. We are committed to hiring and valuing a global diverse work team.Concur is a dynamic, growing and fast-paced organization. As such, successful employees are able to work in a fast-paced environment, managing multiple priorities often times under tight deadlines. This typically requires working a 40+ hour work week to accomplish performance objectives. With that, Concur offers flexibility as to the specific working hours that may be required or available depending on your role.Concur is a SaaS company. Employees must be technically savvy with the ability to use the computer/keyboard and telephone to conduct business. The ability to creatively problem solve to our core value of ‘Leadership through innovation in everything we do’. Many positions within Concur are customer facing so written, verbal and interpersonal communications skills are required for a majority of opportunities with Concur.Confidentiality and our core value ‘Personal and corporate integrity’ are critical components being that Concur is a publicly traded company and working towards building a great, enduring company. **E-Verify:** Concur participates in E-Verify at http://assets.concur.com/pdf/everify-workers-rights.pdf to confirm work authorization.To launch your career with an organization whose products have a real positive impact on peoples lives, apply today and see where your journey takes you. #LifeatConcur #WorkatConcur*LI-MC1IND123We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class. jobDetails
Concur Prague, Czech Republic
May 23, 2017
Use your LinkedIn Profile to help you apply faster! **Client Support Representative I (With Dutch) - Prague** **Job ID #:** 16133 **Location:** Czech Republic-Prague **Functional Area:** Customer Support **Department:** Global Services-Client Services EMEA **Position Type:** International Full Time **Education Required:** Degree Preferred **Experience Required:** Experience Required **Relocation Provided:** **Position Description** Concur, a part of SAP, imagines the way the world should work, offering cloud-based services that make it simple to manage travel and expenses. By connecting data, applications and people, Concur delivers an effortless experience and total transparency into spend wherever and whenever it happens. Concur services adapt to individual employee preferences and scale to meet the needs of companies from small to large, so they can focus on what matters most. The company serves more than 30,000 clients representing more than 27 million users in over 150 countries. **Job Overview:** Provides first level support for Concur solutions, which includes assistance with service features and Customer’s specific policies and procedures, along with navigational support. Documents, routes, tracks, escalates and updates customers on status of issues as required. **Responsibilities:** + Provides first tier support, including assistance with service features, Customer’s policy and procedures, and navigational support. + Document appropriate details of inquiry, notifies customers according to notification schedules and takes timely action including follow-up calls on cases as necessary and escalating appropriately as determined by call flow processes. + Utilizes tools and systems proficiently to track activity and insure knowledge base integrity and utilization. + Provides additional duties as deemed necessary to achieve and produce a high quality support solution + Be aware of, and comply with, all corporate policies. **Position Requirements** **Requirements:** + Fluency in English and Dutch + Must have High school diploma or GED equivalent with knowledge, experience and skill set equivalent to the experience of 1 year of post high school education. + Prefer schooling have an emphasis in business, customer service and/or computer technology + Ability to work in a fast-paced environment, handling multiple priorities + Ideally should have one or more years of customer service experience, preferably in a phone environment. + Must possess excellent written and verbal communication skills. + Ability to communicate with individuals at all levels of an organization. + Strong one-on-one interpersonal skills. + Ability to set priorities, meet deadlines and work independently. + Ability to work in a team environment and be open to change. + Must be able to maintain confidentiality. + Ability to pass a background check **Job Specific Specialized Knowledge & Skills:** + Job requires frequent communication via telephone and e-mail. + Must work overtime as needed to meet critical business objectives.Critical Performance Competencies : + Accountability + Interpersonal + Decisiveness/Judgment + Communication and Influence + Teamwork + Stress Management + Analytical Skills + Adaptability/Flexibility + Process Management/Quality + Motivation **Value Competencies:** + Passion for & responsibility to the customer + Hire, develop & reward great people + Leadership through innovation in everything you do + Passion for what you do and a drive to improve + Relentless commitment to win + Personal & corporate integrity*LI-DH1 jobDetails
Concur Paris, France
May 23, 2017
Use your LinkedIn Profile to help you apply faster! **Social Media Manager** **Job ID #:** 16259 **Location:** France-Paris **Functional Area:** Marketing **Department:** Marketing-EMEA **Position Type:** International Full Time **Education Required:** Degree Preferred **Experience Required:** Experience Required **Relocation Provided:** **Position Description** Concur, a part of SAP, imagines the way the world should work, offering cloud-based services that make it simple to manage travel and expenses. By connecting data, applications and people, Concur delivers an effortless experience and total transparency into spend wherever and whenever it happens. Concur services adapt to individual employee preferences and scale to meet the needs of companies from small to large, so they can focus on what matters most. The company serves more than 30,000 clients representing more than 27 million users in over 150 countries. **Job Overview:** The world’s leading provider of travel and expense solutions is seeking a Social Media Manager to help promote Concur voice and expertise, and deliver measurable results that makes social media a growth engine for Concur. To be efficient Concur France needs to offer the right content in the right places at the right time and monitor the efficiency of each actions. To achieve this goal, we are building a team of three individuals coordinated by a Senior Communication and Digital Marketing Manager around four expertise: Content, PR, Digital and Social. To complete this team, we hire today a Social Media Manager as well as a Content and PR Manager. For the Social Media Manager position, we look for an individual who can adapt and create content for LinkedIn, Twitter and the Newsroom channels, which increase engagement and conversion, and that delight our audiences through their relevance to their business needs. The ability to run Social Selling programs is mandatory. This person will need to work cross-collaboratively with various international teams within the company and will report to the Senior Communication and Digital Marketing Manager. A sense of curiosity, eagerness to learn, strong writing skills and the ability to efficiently juggle multiple projects at once are also necessary. **Responsibilities:** Executing a social media strategy with consistent messaging and strong creative B2B content: + Developing specific and customized content approaches on existing channels to support marketing campaigns. + Leading projects involving Concur staff, client and partners to publish LinkedIn Pulse and newsroom articles. + Initiating relevant actions to recruit, develop, engage and chase new account based marketing contacts. + Lead and support the social selling Concur Program. + Daily publishing on existing social media channels, testing and developing new ideas, benchmarking competitors and interacting with strategic influencers in our market + Manage Concur VPs LinkedIn profile. + Execute paid campaigns from start to finish + Relaying editorial and pictorial content that is relevant to each social media platform + Ability to creatively repurpose existing content into multi-format snack content that drives engagement on social networks (content snacking / content reshaping). + Monitoring trends in social media, suggesting and proposing ideas + Deliver analytics reports on a regular basis for all social network activity paid and organic, following specific KPIs to track and enhance social media performance + Participate to regular calls and meetings with the Corporate, the EMEA and the French Team. **Position Requirements** **Qualifications:** + 2 years minimum of professional experience in a social media environment, ideally in agency + Strong expertise in social media channels, Social Selling and cutting edge brand content experience in B2B + Proven track record of engaging and growing communities in social media + Excellent cross-group facilitator of ideas, outstanding collaboration skills with proven ability to work with multiple stakeholders across business lines to accomplish goals required. + Extremely resourceful, leveraging all resources to drive business performance. + Experience with creative Adobe suite, analytics tools and Sprinklr much appreciated + English and French fluency required. Italian or Spanish appreciated **Value Competencies:** + Displays passion for & responsibility to the customer + Hires, develops & rewards great people + Displays leadership through innovation in everything you do + Displays a passion for what you do and a drive to improve + Displays a relentless commitment to win + Displays personal & corporate integrity jobDetails
Concur Sydney NSW 2000, Australia
May 23, 2017
Use your LinkedIn Profile to help you apply faster! **Manager, Inside Sales** **Job ID #:** 16287 **Location:** Australia-Sydney **Functional Area:** Sales & Account Management **Department:** Sales-APA **Position Type:** International Full Time **Education Required:** Not Indicated **Experience Required:** Not Indicated **Relocation Provided:** **Position Description** _“Most Innovative Growth Company”_ **Forbes** . _“Best Enterprise Software Companies to Work For”_ **Forbes** . _“The Best Apps for Business Travelers”_ **Forbes** . _“50 Best Iphone Apps”_ **TIME Magazine** . _“3 Apps that busy CEOs Shouldn’t Leave Home Without”_ . **Inc** . Some of our wins. By the biggest force behind Concur. **Our People** **Job Overview:** Concur is the world’s leading provider of on-demand Employee Spend Management services. Concur helps organizations control costs by uniting online travel booking, automated expense claims, and streamlined invoice processing. Concur's suite of award-winning on-demand services allow companies to get up and running quickly so they can focus on what’s most important. By automating and optimizing business processes, Concur delivers actionable business intelligence and rapid ROI, helping companies increase efficiency, control employee spend and drive down operational costs. Concur’s travel, expense and invoice solutions are trusted by thousands of companies and reach millions of employees worldwide. You will be responsible for managing a team of Inside Sales representatives in Australia, managing Australia and New Zealand territories, across multiple sales segments in sales lead generation efforts and related activities. You will also be responsible for hiring and developing an Inside Sales team based in Australia. This role reports to the ANZ Marketing Director. **Position Requirements** + BA degree in Business or Marketing (Ideal) + 3 - 6 years experience in a sales position and/or marketing department. + 2+ years of experience in a management role of a market development team or out-bound call center team. + Must be a highly-motivated “self-starter” with excellent verbal communication skills. + Must be detail oriented to manage the day-to-day operations of lead generation, but must also possess the strategic business acumen required to participate in the design and develop of new lead generation programs + Holds self and team members accountable for results. + Follows through on difficult decisions whether related to strategy, execution or employees + Demonstrates different influence styles as appropriate to the situation while maintaining positive cross-functional relationships. + Builds and maintains trusting relationships with Sales, and Marketing associates and Concur partners. **What's in it for you** Come join Australia's Top 50 Best Places to Work! We are n Equal Opportunity Employer with a dynamic culture and a high-performance environment. This is a great opportunity to learn and develop, whilst being led by exceptional leaders. You will have a strong brand and product behind you with flexible work/life balance. And it's only going to get better! If you have what it takes to join the team who brought you TripIt, ExpenseIt, Concur Expense, Concur Invoice, Concur Insight and Concur Messaging, we'd love for you to join the Concur family. _Please note due to the high volume of applications, only shortlisted candidates will be contacted. You must be an Australian Citizen/Permanent Resident as visa sponsorship is not available for this role._ *LI-MT1 jobDetails
Concur Prague, Czech Republic
May 23, 2017
Use your LinkedIn Profile to help you apply faster! **Implementation Project Manager** **Job ID #:** 16142 **Location:** Czech Republic-Prague **Functional Area:** Administrative **Department:** Global Services–Implementation EMEA **Position Type:** International Full Time **Education Required:** Degree Preferred **Experience Required:** Experience Required **Relocation Provided:** **Position Description** **Job Overview:** Be a core part of an agile project implementations team, in a dynamic and growing environment and help our customers to start their Concur experience and have the Perfect Trip. The Implementation Project Manager is a dual role in which you will either act as a Functional Consultant or as Project Manager or both, depending on the needs of the team for a given project. When acting as Functional Consultant, you would be responsible for gathering client business requirements and designing and configuring a solution that meets the needs of the client. You will also be responsible for the configuration of a customer’s specific environment as well as all client functional knowledge transfer. Alternately, when acting as the Project Manager, your role would be as the team leader, manage the Concur team’s resources and manage the client requirements and scheduling for the projects and be responsible for managing all project deliverables. Join our team and complete project implementations within aggressive timeframes while consistently delivering exceptional levels of work quality and client satisfaction. **In the first 12 months you will deliver:** + Manage timely delivery of Customer projects within the defined implementation methodologies and timelines. In this role you will: lead project calls, understand and analyze client business requirements providing guidance on optimal configuration options to meet client needs, manage third-party and Concur integrations (e.g. – credit cards, direct reimbursement to employees, direct payments to vendors), train clients and prepare deployment of service to employees – all within defined timeframe of completion. + Manage the expectations of the client (internal and external) with regard to project objectives, deliverables, timeframes, etc. By understanding the key business drivers and their prioritization. + Successfully manage multiple/simultaneous implementations by continually motivating clients, ensuring project timelines are met, and client and/or partner issues are addressed. + Gather functional and business requirements from client and translate into a functional hosted solution design according to client needs and scope of Concur products/services and configure the core system plus additional modules as per project scope and business requirements. + Complete project milestones and follow Business process flows, time tracking and transition for the client to their Production ready environment **Position Requirements** **In order to accomplish this, you will need to:** + Liaise with client team members and Concur internal resources through the duration of the project. + Provide business acumen for external clients and strive to understand the business problem we are solving in order to best configure the system and exceed client expectations. + Proactively provide status updates to client team, including Executive Sponsors, to ensure successful and timely implementation, by means of status reports, project calls and online project tools. Maintain the project portal and project plan. + Collaborate with other members of the implementation team to develop and deliver web-based training/presentations covering a range of service topics. + Be aware of, and comply with, all corporate policies. **So who are we?** According to Glassdoor.com, Concur is rated one of the top 25 Places to Work in North America: https://www.glassdoor.com/Award/Best-Places-to_work-LST_KQ0,19.htm. As a part of SAP, Concur imagines the way the world should work, offering cloud-based services that make it simple to manage travel and expenses. Founded in 1993, Concur services are used by 30,000 clients representing 27 million users in more than 150 countries. Your career at Concur is what you make of it. You can forge your own path, work in different offices, switch business units or solve a problem that no one has before. We’re inspired by change and by each other which is a major contributing factor to how we have retained the innovative culture that has created a market leading team of 6000+ colleagues. **What do you need to bring?** + 2+ years’ experience in a related client-facing role, such as implementation, consulting, project management, or advanced customer support. + Prior Project Management or Concur Project Methodology experience preferred. + Prior customer service or finance experience preferred. + Experience in the travel industry preferred. + Successful experience working directly with customers to resolve complex implementation issues. + Demonstrated detailed knowledge of software design theory and current practices. + Effective verbal and written communication skills. + Demonstrated ability to prioritize and manage workflow to meet deadlines. + Demonstrated ability to establish and maintain an effective follow up system to ensure timely and accurate handling of information requests. + Excellent organizational, communication and planning skills. + Previous Experience in ERP or HR a plusTo launch your career with an organization whose products have a real positive impact on people’s lives, apply today and see where your journey takes you. #LifeatConcur #WorkatConcur jobDetails
Concur Prague, Czech Republic
May 23, 2017
Use your LinkedIn Profile to help you apply faster! **Client Support Analyst I** **Job ID #:** 16141 **Location:** Czech Republic-Prague **Functional Area:** Customer Support **Department:** Global Services-Client Services EMEA **Position Type:** International Full Time **Education Required:** Degree Preferred **Experience Required:** Experience Required **Relocation Provided:** **Position Description** **Job Overview:** Do you enjoy delivering a great customer experience and interacting with customers and colleagues all over the world? Do you have a knack for digging into problems and constantly expanding your knowledge? If you answered yes, this role may be a great fit for you! The Client Support Analyst I position resolves customer issues on multiple fronts. The support is often consultative and addresses basic to intermediate service-related issues in the area of financial management and corporate spend control. **In the first 12 months you will:** + Participate in an introductory training program to learn the platform: Shadow colleagues and peers, get familiar with job-specific terminology and ask questions. + Provide excellent analytical, written and verbal communication skills: Communicate and collaborate with peers, customers and upper management. + Take ownership and research with customers to fully diagnose issues, and then develop creative solutions and respond within established timelines. + Demonstrate initiative to be a self-starter, keeping up to date on product additions and changes: Be a go-getter and take initiative while coming up with new ideas and ways to improve processes. + Plan and prioritize day-to-day activities in a fast-paced environment: Show flexibility and the aptitude to process a variety of detailed and time-sensitive information while managing multiple tasks. + Stay current with Concur’s innovation and application enhancements: Attend training sessions and webinars for new product features and product offerings to then relay to the customer, as applicable. + Use a Customer Relationship Management (CRM) system to track and resolve issues: Receive customer inquiries via access channels such as Salesforce, email and phone. + Gain experience with Windows, Mac and multiple mobile platforms: Become familiar with more in-depth Internet navigation and browser configuration while working with multiple browsers, keyboard shortcuts, Microsoft Office and communication tools such as WebEx and Skype. + Maintain accurate, high-quality and timely documentation of all steps and activities. + Meet Service Level Agreements (SLAs) while providing high-quality service. + Have opportunities to work remotely, based on performance. **Position Requirements** **In order to accomplish this, you will need to:** + Show a passion for assisting customers and communicating in a professional manner: Be the go-to person when communicating and assisting customers with requests through resolution. + Possess a strong ability to assimilate new information and accurately convey instructions and ideas over a variety of media. + Become comfortable collaborating with internal teams to escalate and route customer issues and requests for prompt resolution. + Be team-oriented and eager to continuously learn and expand your knowledge of the platform. + Gain a basic understanding of Structured Query Language (SQL). + Maintain working knowledge of products through new releases and team meetings. + Be able to work some weekends, based on business needs. + Be familiar and comply with all corporate policies. **So who are we?** According to Glassdoor.com, Concur is rated one of the top 25 Places to Work in North America: https://www.glassdoor.com/Award/Best-Places-to_work-LST_KQ0,19.htm. As a part of SAP, Concur imagines the way the world should work, offering cloud-based services that make it simple to manage travel and expenses. Founded in 1993, Concur services are used by 30,000 clients representing 27 million users in more than 150 countries. Your career at Concur is what you make of it. You can forge your own path, work in different offices, switch business units or solve a problem that no one has before. We’re inspired by change and by each other which is a major contributing factor to how we have retained the innovative culture that has created a market leading team of 6000+ colleagues. **What do you need to bring?** + An associate degree in a technical field or equivalent experience (Bachelor’s degree preferred) + 1+ years of troubleshooting software/hardware issues + 1+ years working directly with customers + 1+ years of experience working in Enterprise PC/MAC Lan/VPN environments + Travel industry knowledge is preferred but not required + Fluency in English, and one of German, French, Italian, Spanish + Ability to pass a background checkTo launch your career with an organization whose products have a real positive impact on people’s lives, apply today and see where your journey takes you. #LifeatConcur #WorkatConcur **EEO:** Concur is an Equal Opportunity Employer and does not discriminate against applicants due to race, ethnicity, gender, veteran status, or on the basis of disability or any other federal, state or local protected class. We are committed to hiring and valuing a global diverse work team. Concur is a dynamic, growing and fast-paced organization. As such, successful employees are able to work in a fast-paced environment, managing multiple priorities often times under tight deadlines. This typically requires working a 40+ hour work week to accomplish performance objectives. With that, Concur offers flexibility as to the specific working hours that may be required or available depending on your role. Concur is a SaaS company. Employees must be technically savvy with the ability to use the computer/keyboard and telephone to conduct business. The ability to creatively problem solve to our core value of ‘Leadership through innovation in everything we do’. Many positions within Concur are customer facing so written, verbal and interpersonal communications skills are required for a majority of opportunities with Concur. Confidentiality and our core value ‘Personal and corporate integrity’ are critical components being that Concur is a publicly traded company and working towards building a great, enduring company. jobDetails
Concur Sydney NSW 2000, Australia
May 22, 2017
Use your LinkedIn Profile to help you apply faster! **Director, Account Management** **Job ID #:** 16270 **Location:** Australia-Sydney **Functional Area:** Sales & Account Management **Department:** Sales-APA **Position Type:** International Full Time **Education Required:** Not Indicated **Experience Required:** Not Indicated **Relocation Provided:** **Position Description** _“Most Innovative Growth Company”_ **Forbes** . _“Best Enterprise Software Companies to Work For”_ **Forbes** . _“The Best Apps for Business Travelers”_ **Forbes** . _“50 Best Iphone Apps”_ **TIME Magazine** . _“3 Apps that busy CEOs Shouldn’t Leave Home Without”_ . **Inc** . Some of our wins. By the biggest force behind Concur. **Our People** . **Who are we?** As an SAP company, we are at the forefront of SAP’s Cloud Business Group, providing integrated travel, expense and spend management web based and mobile Cloud solutions. With an international presence in over 35 offices around the globe, Concur solutions are used by more than 25 million users worldwide by consumers, small businesses and enterprise Fortune 500 companies across 100 countries. We are committed to driving evolution, creating and investing in technology that is changing the T&E game. **Who do we need?** This position is responsible for the Leadership of Account Management team and the on-going success and partnership of named customers within the assigned client base. It will involve coaching and applying expert level client relationship, sales, product knowledge and project management skills to support assigned client base and the development of Account Managers. This position will serve as the partner and advocate for named accounts to ensure the highest levels of on-going retention, satisfaction, and opportunity development are realized. **Position Requirements** **Education, Experience & Training required:** + 10+ years of successful experience client related account management experience with high level of interaction with internal/external clients and partners. + Minimum of 7+ years leadership/management experience + Demonstrated ability to analyze situations, define key objectives, and develop strategies and action plans. + Must possess a client-focused attitude with the ability to act as a client advocate when escalating and resolving issues. **Critical Performance Competencies:** + Business Acumen – demonstrates business/marketplace knowledge (policies, practices, trends, etc.) + Client Value Creation – demonstrates concern for meeting internal and external clients’ needs in a manner that provides satisfaction and excellent results for the client + Influence – uses appropriate interpersonal styles and methods to influence internal and external clients, enhancing Concur’s financial success + Interpersonal – builds and maintains trusting relationships with associates and clients + Change Management – initiates, manages or participates in the change process and energizes it on an ongoing basis, taking steps to remove barriers and accelerate its pace + Energy/Drive – exhibits strong desire to achieve + Personal/ Professional Effectiveness – demonstrates ability to be self-directed and self-motivated + Intelligence – acquires understanding and absorbs new information rapidly + Planning and Organizing – optimizes use of time and resources to achieve desired results + Accountability – holds self and others accountable for results **What’s in it for you?** We are n Equal Opportunity Employer with a dynamic culture and a high-performance environment. This is a great opportunity to learn and develop, whilst being led by exceptional leaders. You will have a strong brand and product behind you with flexible work/life balance. And it's only going to get better! If you have what it takes to join the team who brought you TripIt, ExpenseIt, Concur Expense, Concur Invoice, Concur Insight and Concur Messaging, we'd love for you to join the Concur family. _Please note due to the high volume of applications, only shortlisted candidates will be contacted. You must be an Australian Citizen/Permanent Resident as visa sponsorship is not available for this role._ *LI-MT1 jobDetails
Concur Vienna, VA 22180, USA
May 20, 2017
Use your LinkedIn Profile to help you apply faster! **Senior Manager Quality Engineering** **Job ID #:** 16282 **Location:** US-VA-Vienna **Functional Area:** Technology-R&D **Department:** Global Technology **Position Type:** US Full Time **Education Required:** Bachelors Degree **Experience Required:** More than 10 years **Relocation Provided:** **Position Description** Are you passionate about creating software and services that scale and transform customer’s experiences globally? Do you want to work in an environment that is dynamic, challenging and constantly evolving? Come help us build amazing and revolutionary new platform services that reach millions of customers around the world! Join a team of innovators at Concur as a Senior Manager who will help lead the Quality Engineering & Automation efforts for our ConcurGov team. The ideal candidate will have a proven track record of leading a Quality Engineering or Development organization with a strong focus on innovation, automation and actionable metrics. The successful candidate will be expected to work with numerous individual Development teams and QE leaders in the evolution and implementation of automation frameworks to be utilized by engineers embedded within Scrum teams. Concur’s Government Travel and Expense teams develops new features that enable web and mobile users book and manage travel as well as create, upload, and approve expense reports. Are you passionate about developing software to test software? Come be a leader on the team that delivers Concur’s flagship solutions as we evolve in support of a micro service architected SaaS solution and deliver high quality services to our customers through a continuous delivery pipeline. **In the first 12 months you will:** + Manage and mentor a team of 8-10 SDETs integrated into fast-paced Scrum teams + Lead across agile teams to prioritize and deliver on customer commitments + Be a force for improving the quality of our services and drive customer satisfaction + Participate in driving business decisions and Agile sprint planning across teams + Work with other QE team leaders in the development and implementation of test automation strategies across platforms and form factors. Identify new automation tools/approaches that will optimize testing cost and increase quality + Analyze bug trends/patterns and customer feedback to drive for better customer experiences + Work with other Agile team leaders (including PM and Dev) to drive feature planning to increase customer adoption and Agile practice maturity + Innovate, Innovate, Innovate… **Position Requirements** **What you bring with you:** + Bachelor’s or Master’s degree in Computer Science, Math or another related field. + 10+ years’ experience shipping enterprise software in Development, Test or related capacity + 8+ years’ experience leading software engineering teams + 6+ years’ experience writing Java or other object-oriented languages + 6+ years’ experience writing UI-based test automation using Selenium and Selenium-based page objects + Strong, practical understanding of Agile development and DevOps practices within a cloud-based, SaaS software company + Experience designing and developing architected interfaces in development or test automation + Excellent communication and cross-group collaboration skills + A passion for engineering innovation and the development of software **Value Competencies:** + Displays passion for & responsibility to the customer + Hires, develops & rewards great people + Displays leadership through innovation in everything you do + Displays a passion for what you do and a drive to improve + Displays a relentless commitment to win + Displays personal & corporate integrity **EEO:** Concur is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, ethnicity, color, national origin, religion, sex, protected veteran status, disability status, or any other characteristics protected by federal, state or local law. We are committed to hiring and valuing a global diverse work team.Concur is a dynamic, growing and fast-paced organization. As such, successful employees are able to work in a fast-paced environment, managing multiple priorities often times under tight deadlines. This typically requires working a 40+ hour work week to accomplish performance objectives. With that, Concur offers flexibility as to the specific working hours that may be required or available depending on your role.Concur is a SaaS company. Employees must be technically savvy with the ability to use the computer/keyboard and telephone to conduct business. The ability to creatively problem solve to our core value of ‘Leadership through innovation in everything we do’. Many positions within Concur are customer facing so written, verbal and interpersonal communications skills are required for a majority of opportunities with Concur.Confidentiality and our core value ‘Personal and corporate integrity’ are critical components being that Concur is a publicly traded company and working towards building a great, enduring company. **E-Verify:** Concur participates in E-Verify at http://assets.concur.com/pdf/everify-workers-rights.pdf to confirm work authorization.*LI-LG3 IND123 #DCEWe are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class. jobDetails
Concur Bellevue, WA, USA
May 20, 2017
Use your LinkedIn Profile to help you apply faster! **Sr. Product Manager - Integrated Analytics** **Job ID #:** 14299 **Location:** US-WA-Bellevue **Functional Area:** Facilities & Operations **Department:** Operations-Revenue Development **Position Type:** US Full Time **Education Required:** Degree Preferred **Experience Required:** 7 - 10 Years **Relocation Provided:** **Position Description** Sr. Product Manager – Analytics (SMB) Position Description At Concur we are revolutionizing Travel and Spend Analytics through the power of technology. If you are passionate about building Innovative Products combine delightful User Experience with NextGen Technology this is your next gig. Reporting to the Director of Product Management for Concur Analytics, the Sr. Product Manager will be part of the team building the Next Generation Analytics platform for our SMB customers. **Position Requirements** **Position Requirements** Role and Responsibilities: + Be the expert voice and evangelist for Analytics requirements on Spend and Procurement for SMB customers. + Gather requirements from key stakeholders including product marketing, sales, clients, prospects,and the development team. + Based on technical feasibility, sustainability, team estimates and capacity, decide most appropriate release date for content, adjusting features and priorities as needed. + Be the interface between product management and engineering delivery teams, with the primarytask of translating business needs into actionable, engineering-facing requirements, captured as stories in the Agile framework. + Communicate product concepts to UX and UI teams to collaboratively create wireframe mockupsand use these to get early feedback from stakeholders/customers. + Prioritize and reprioritize stories based on tradeoffs such as development cost, technology constraints, customer value proposition, user experience, risk and need for early customer validation. + Participate as Product Owner in Scrum Activities - backlog grooming, daily stand-up, sprintplanning, demo and retrospective meetings. **What do you need to bring:** + Experience in financial and accounting functions of a business including budget and spend reporting. + Strongly Preferred: Previous experience in Product Management or similar role. + Strongly Preferred: Experience working in an Agile environment. + Self-motivated: You identify and solve problems, you are naturally inquisitive and you work well in a small team. + Execution: The long-term roadmap/strategy is key, but without execution, there’s no way to getthere. You are detail oriented and spend time in the trenches - helping build awesome products and enhancements. + BA/BS or equivalent experience with 7+ years work **Value Competencies:** + Displays passion for & responsibility to the customer + Hires, develops & rewards great people + Displays leadership through innovation in everything you do + Displays a passion for what you do and a drive to improve + Displays a relentless commitment to win + Displays personal & corporate integrityWe are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class. jobDetails
Concur St Louis Park, MN, USA
May 20, 2017
Use your LinkedIn Profile to help you apply faster! **Senior Regional Sales Executive** **Job ID #:** 16218 **Location:** US-MN-St. Louis Park **Functional Area:** Sales & Account Management **Department:** SMB MidMarket, West **Position Type:** US Full Time **Education Required:** Bachelors Degree **Experience Required:** 3 - 5 Years **Relocation Provided:** **Position Description** Concur is seeking a proven sales professional to prospect and sell directly to small/mid market companies via the telephone, internet presentations and some travel in a defined geographic territory. The Sales representative will be responsible for the entire sales cycle, from prospecting through booked sale. We are looking for a seasoned, aggressive, success-oriented individual with a proven record of exceeding sales targets, a high level of commitment and a strong desire to be part of a top-notch sales team. Position reports to the Regional Sales Director. **Responsibilities:** + Achieve sales objectives through sales to new customers and sales of additional services to existing customers. + Identify sales opportunities through direct prospecting, lead follow up, networking and partner relationships. + Manage sales process through qualification, needs analysis, product demonstration, negotiation and close. + Work with pre-sales team when technical or product support is required. + Develop and maintain a high level of knowledge about Concur’s products and services. + Develop and maintain an understanding of the territory, marketplace, competitive offerings and other business issues relevant to the position. + Use effective time and territory management to maximize results. + Develop and maintain relationships with Concur partners and other third parties to increase opportunities. + Respond to RFPs/RFIs, coordinating and organizing input from multiple sources within Concur. + Document daily sales activities in sales force automation tool, prepare accurate reports and forecasts, manage pipeline and perform other tasks necessary to drive sales revenue and communicate activities to sales management. + Be an active team player both on the sales team and throughout Concur to help meet company objectives. + Provide feedback from field experience to internal cross-functional teams with regard to product, selling, competitive, etc. matters. + Interacts with sales, marketing and external customers. + Operates under moderate supervision with frequent reviews of work. + Be aware of, and comply with, all corporate policies. **Position Requirements** **Education, Experience & Training required:** + BA/BS or equivalent experience + 3+ years of successful B2B sales experience with a strong emphasis on acquiring new customers + Experience to selling to “C” level Executives + Documented success achieving and exceeding assigned quotas + Consultative, solution based sales methodology + Valid driver’s license + Ability to pass a background check **Job Specific Specialized Knowledge & Skills:** + Highly motivated and able to work independently + Creative problem solver + Excellent written and verbal communication skills with an emphasis on persuasion & influence + Knowledge of B2B marketing + Sales experience with financial/accounting applications and/or hosted software solutions is a strong plus + Strong business acumen + Excellent PC and Internet skills, including experience using Microsoft Office, Outlook, sales force automation tools and web presentation applications (Webex, Placeware, etc.) + Job involves up to 30% travel **Critical Performance Competencies:** + Demonstrates different influence styles as appropriate to situation while maintaining positive relationships + Builds and maintains trusting relationships with associates and customers + Effectively transfers thoughts and expresses ideas using speech, and listening skills to influences others and gain support + Adjust to new, different, or changing requirements + Listens with objectivity and checks for understanding + Persists despite obstacles and opposition or set backs + Competitive, high achiever + Holds self accountable for results + Conveys a sense of urgency and drives issues to closure **Value Competencies:** + Displays passion for & responsibility to the customer + Hires, develops & rewards great people + Displays leadership through innovation in everything you do + Displays a passion for what you do and a drive to improve + Displays a relentless commitment to win + Displays personal & corporate integrity **EEO:** Concur is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, ethnicity, color, national origin, religion, sex, protected veteran status, disability status, or any other characteristics protected by federal, state or local law. We are committed to hiring and valuing a global diverse work team.Concur is a dynamic, growing and fast-paced organization. As such, successful employees are able to work in a fast-paced environment, managing multiple priorities often times under tight deadlines. This typically requires working a 40+ hour work week to accomplish performance objectives. With that, Concur offers flexibility as to the specific working hours that may be required or available depending on your role.Concur is a SaaS company. Employees must be technically savvy with the ability to use the computer/keyboard and telephone to conduct business. The ability to creatively problem solve to our core value of ‘Leadership through innovation in everything we do’. Many positions within Concur are customer facing so written, verbal and interpersonal communications skills are required for a majority of opportunities with Concur.Confidentiality and our core value ‘Personal and corporate integrity’ are critical components being that Concur is a publicly traded company and working towards building a great, enduring company. **E-Verify:** Concur participates in E-Verify at http://assets.concur.com/pdf/everify-workers-rights.pdf to confirm work authorization.We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class. jobDetails
Concur Dallas, TX, USA
May 20, 2017
Use your LinkedIn Profile to help you apply faster! **Technical Consultant III** **Job ID #:** 16216 **Location:** US-TX-Dallas **Functional Area:** Implementation & Consulting **Department:** Global Product - TMC - Client Support **Position Type:** US Full Time **Education Required:** Bachelors Degree **Experience Required:** 3 - 5 Years **Relocation Provided:** **Position Description** Concur, a part of SAP, imagines the way the world should work, offering cloud-based services that make it simple to manage travel and expenses. By connecting data, applications and people, Concur delivers an effortless experience and total transparency into spend wherever and whenever it happens. Concur services adapt to individual employee preferences and scale to meet the needs of companies from small to large, so they can focus on what matters most. The company serves more than 30,000 clients representing more than 27 million users in over 150 countries. TripIt, a Webby award-winning travel service and the leading mobile travel organizer from Concur®, makes it easy for millions of travelers to manage and share their trips no matter where they book. Travelers simply forward their travel confirmation emails to TripIt and a master itinerary is automatically created that combines all their travel plans. Concur and TripIt offer integrate mobile and web services, content, and technology from third-party developers, suppliers, travel management companies and customers. Together, Concur and TripIt bring order to the chaos for both managed and unmanaged travel, and make life better for business travelers globally. The Technical Consultant III provides resolution to customer issues that are escalated through all access channels. The support is often consultative and addresses advanced service related issues. The Technical Consultant III applies subject matter expertise in the area of TMC Services. **Responsibilities:** + Receive client inquiries via all access channels (Clarity, Email, Phone) regarding product functionality or problems; research with the client to fully diagnose the issue then develop creative solutions and respond within established timelines. + Direct the team’s workflow and client engagements to ensure a high level of client satisfaction with Support. + When appropriate provide consultative guidance to customers towards the resolution to their service issue. + Act as a point of escalation to resolve complex issues and/or reassign cases to ensure rapid resolution to client issues. + Troubleshoot and resolve advanced issues, or determine resources required to resolve. + Establish and report a set of metrics and dashboard that reports on accomplishments and forecasts outcomes. + Routine maintenance, troubleshooting, and development. + Proper escalation and routing of customer issues and requests. + Communicating issues with IT and PD to resolve urgent or escalated issues when needed. + Evaluating incoming and existing tasks and routing them to the appropriate team. + Utilize various methods of retrieving logs and locating logs manually if needed. + Effectively manage expectations that are set with customers. + Maintain accurate, high-quality and timely documentation for all steps and activities undertaken in order to resolve client issues/questions. + Escalate unresolved client issues as necessary to ensure timely resolution. + Routinely update the client, following SLA guidelines, on active issues to gain additional information or to advise of status. + Interface with other Concur departments as necessary to resolve customer issues. + Maintain working knowledge of TMC products including new releases and new products. + Be aware of and comply with all corporate policies. + Be able to be on-call during some holidays and some weekends for emergency issues. **Typical Tasks:** + Troubleshoot routines for errors and provide solutions or enhancements. + Create and review database queries. + Assist clients with account related issues. + Communicate effectively with internal and external clients using various means of communication. + Create or enhance written policies. + Read and interpret log files and stack traces + Regularly interface with other Concur departments to resolve customer issues and to develop and refine processes. + Provide training and mentoring coworkers and clients. + Leading and organizing small projects **Position Requirements** **Education, Experience & Training required:** + Associates degree in a technical field or equivalent experience (Bachelor’s degree preferred) + Three or more years of troubleshooting software/hardware issues. + Three or more years in Technical Support role interfacing with customers + Two or more years of experience using/support agency automation software + Two or more years of experience with Travel GDS systems (Apollo, Abacus, Amadeus, Sabre, Galileo or Worldspan). + Ability to pass a background check **Job-Specific Knowledge & Skills:** + Experience with Travel GDS systems (Apollo, Abacus, Amadeus, Sabre, Galileo or Worldspan). + Excellent analytical, written and verbal communication skills, including persuasion and documentation skills. + Ability to communicate with customers effectively and politely. + Ability to plan and to prioritize + Familiar with Windows OS, basic security and its built-in applications. + Two or more years of experience working in enterprise PC/Mac LAN/VPN environments. + Experience in utilizing a CRM system to track and resolve issues. **Major Job activities – physical requirements:** + Use of computer and keyboard for extended periods of time on most or all workdays + Use of telephone – throughout the workday as needed to conduct business + Working under time pressure + Working rapidly for long periods + Communicating and interacting with others **Major Job activities – mental requirements:** + Multiple concurrent tasks + Ability to perform under stress + Reading and comprehension + Writing + Problem solving + Confidentiality + Customer contact **Critical Performance Competencies:** + Action oriented + Functional/Technical Skills + Technical Learning + Timely Decision Making + Informing + Written Communications + Customer Focus + Interpersonal Savvy + Composure **Value Competencies:** + Displays passion for & responsibility to the customer + Hires, develops & rewards great people + Displays leadership through innovation in everything you do + Displays a passion for what you do and a drive to improve + Displays a relentless commitment to win + Displays personal & corporate integrity **EEO:** Concur is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, ethnicity, color, national origin, religion, sex, protected veteran status, disability status, or any other characteristics protected by federal, state or local law. We are committed to hiring and valuing a global diverse work team.Concur is a dynamic, growing and fast-paced organization. As such, successful employees are able to work in a fast-paced environment, managing multiple priorities often times under tight deadlines. This typically requires working a 40+ hour work week to accomplish performance objectives. With that, Concur offers flexibility as to the specific working hours that may be required or available depending on your role.Concur is a SaaS company. Employees must be technically savvy with the ability to use the computer/keyboard and telephone to conduct business. The ability to creatively problem solve to our core value of ‘Leadership through innovation in everything we do’. Many positions within Concur are customer facing so written, verbal and interpersonal communications skills are required for a majority of opportunities with Concur.Confidentiality and our core value ‘Personal and corporate integrity’ are critical components being that Concur is a publicly traded company and working towards building a great, enduring company. **E-Verify:** Concur participates in E-Verify at http://assets.concur.com/pdf/everify-workers-rights.pdf to confirm work authorization.IND123*LI-DB2We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class. jobDetails
Concur Dr V. Locsin St, Dumaguete, 6200 Negros Oriental, Philippines
May 20, 2017
Use your LinkedIn Profile to help you apply faster! **Client Success Manager** **Job ID #:** 14975 **Location:** Philippines **Functional Area:** Customer Support **Department:** Global Services-Global Operating Center Manila **Position Type:** International Full Time **Education Required:** Not Indicated **Experience Required:** Not Indicated **Relocation Provided:** **Position Description** **Job Overview:** + The Client Success Manager role is a client-facing resource for small to mid-size accounts delivering account management to the customer AFTER the sales cycle has completed. The role encompasses ongoing support/guidance, business strategy and advice, and overall account portfolio management and oversight. As a customer advocate, the Client Support Manager is one of the client’s primary points of contact responsible for orchestrating activities within Concur to deliver a superior client experience. This role focuses on ongoing relationship-building and proactive account management activities, promoting overall customer satisfaction, product adoption, retention and up-selling. The role manages diverse, high profile and/or key accounts. **Responsibilities:** + Account Management skills are CRITICAL to this role: + Develop a trusted relationship with key stakeholders and decision makers, understanding and responding to customer needs, and tracking account activity. + Facilitate meetings effectively, setting clear goals and expectations, and documenting discussions and next steps. + Engage cross-functional resources both internally and with customer organizations to solve problems. + Effectively manage time, workload and shifting priorities. + Monitor quality of work and identify opportunities for continual improvement. + Communicate effectively with customers both verbally and in writing. + Seek out and embrace feedback, take on tough assignments to improve skills, keep knowledge and skills up-to-date and turn mistakes into learning opportunities. + Understand and explain features and benefits of the product line as it relates to customer needs. + Meet or exceed customer expectations by anticipating and resolving their issues. + Assist in knowledge transfer of administrative tasks between customer administrators and internal teams. + Act as an escalation point and advocate for critical customer issues, collaborating with other departments as needed. + Document interactions and issues in our CRM system. + Facilitate and prepare customers for quarterly and/or bi-annual business reviews. + Identify revenue opportunities by proactively contacting clients on a regular basis and developing strong relationships with Concur Sales to strategically manage clients to leverage additional sales. + Identify and implement specific strategies to increase utilization and adoption for overall client portfolio. + Be aware of, and comply with, all corporate policies. + MUST be a team player, including Coaching/Mentoring – new hires or other team members. **Position Requirements** **Education, Experience & Training required:** + BA/BS degree or equivalent experience. + Minimum 2-3 years’ experience in client service capacity with high level of interaction with internal/external clients and partners. + Software industry experience preferred. + Ability to pass a background check. **Value Competencies:** + Business Acumen/Strategic Business Perspective – demonstrates business/marketplace knowledge (policies, practices, trends, etc.) + Client Value Creation – demonstrates concern for meeting internal and external clients’ needs in a manner that provides satisfaction and excellent results for the client + Influence – uses appropriate interpersonal styles and methods to influence internal and external clients, enhancing Concur’s financial success + Interpersonal – builds and maintains trusting relationships with associates and clients + Change Management – initiates, manages or participates in the change process and energizes it on an ongoing basis, taking steps to remove barriers and accelerate its pace + Energy/Drive – exhibits strong desire to achieve + Personal/ Professional Effectiveness – demonstrates ability to be self-directed and self-motivated + Intelligence – acquires understanding and absorbs new information rapidly + Planning and Organizing – optimizes use of time and resources to achieve desired results + Accountability – holds self and others accountable for results + Displays passion for & responsibility to the customer + Hires, develops & rewards great people + Displays leadership through innovation in everything you do + Displays a passion for what you do and a drive to improve + Displays a relentless commitment to win + Displays personal & corporate integrity jobDetails
Concur Dallas, TX, USA
May 20, 2017
Use your LinkedIn Profile to help you apply faster! **Technical Consultant III** **Job ID #:** 16215 **Location:** US-TX-Dallas **Functional Area:** Implementation & Consulting **Department:** Global Product - TMC - Client Support **Position Type:** US Full Time **Education Required:** Bachelors Degree **Experience Required:** 3 - 5 Years **Relocation Provided:** **Position Description** Concur, a part of SAP, imagines the way the world should work, offering cloud-based services that make it simple to manage travel and expenses. By connecting data, applications and people, Concur delivers an effortless experience and total transparency into spend wherever and whenever it happens. Concur services adapt to individual employee preferences and scale to meet the needs of companies from small to large, so they can focus on what matters most. The company serves more than 30,000 clients representing more than 27 million users in over 150 countries. TripIt, a Webby award-winning travel service and the leading mobile travel organizer from Concur®, makes it easy for millions of travelers to manage and share their trips no matter where they book. Travelers simply forward their travel confirmation emails to TripIt and a master itinerary is automatically created that combines all their travel plans. Concur and TripIt offer integrate mobile and web services, content, and technology from third-party developers, suppliers, travel management companies and customers. Together, Concur and TripIt bring order to the chaos for both managed and unmanaged travel, and make life better for business travelers globally. The Technical Consultant III provides resolution to customer issues that are escalated through all access channels. The support is often consultative and addresses advanced service related issues. The Technical Consultant III applies subject matter expertise in the area of TMC Services. **Responsibilities:** + Receive client inquiries via all access channels (Clarity, Email, Phone) regarding product functionality or problems; research with the client to fully diagnose the issue then develop creative solutions and respond within established timelines. + Direct the team’s workflow and client engagements to ensure a high level of client satisfaction with Support. + When appropriate provide consultative guidance to customers towards the resolution to their service issue. + Act as a point of escalation to resolve complex issues and/or reassign cases to ensure rapid resolution to client issues. + Troubleshoot and resolve advanced issues, or determine resources required to resolve. + Establish and report a set of metrics and dashboard that reports on accomplishments and forecasts outcomes. + Routine maintenance, troubleshooting, and development. + Proper escalation and routing of customer issues and requests. + Communicating issues with IT and PD to resolve urgent or escalated issues when needed. + Evaluating incoming and existing tasks and routing them to the appropriate team. + Utilize various methods of retrieving logs and locating logs manually if needed. + Effectively manage expectations that are set with customers. + Maintain accurate, high-quality and timely documentation for all steps and activities undertaken in order to resolve client issues/questions. + Escalate unresolved client issues as necessary to ensure timely resolution. + Routinely update the client, following SLA guidelines, on active issues to gain additional information or to advise of status. + Interface with other Concur departments as necessary to resolve customer issues. + Maintain working knowledge of TMC products including new releases and new products. + Be aware of and comply with all corporate policies. + Be able to be on-call during some holidays and some weekends for emergency issues. **Typical Tasks:** + Troubleshoot routines for errors and provide solutions or enhancements. + Create and review database queries. + Assist clients with account related issues. + Communicate effectively with internal and external clients using various means of communication. + Create or enhance written policies. + Read and interpret log files and stack traces + Regularly interface with other Concur departments to resolve customer issues and to develop and refine processes. + Provide training and mentoring coworkers and clients. + Leading and organizing small projects **Position Requirements** **Education, Experience & Training required:** + Associates degree in a technical field or equivalent experience (Bachelor’s degree preferred) + Three or more years of troubleshooting software/hardware issues. + Three or more years in Technical Support role interfacing with customers + Two or more years of experience using/support agency automation software + Two or more years of experience with Travel GDS systems (Apollo, Abacus, Amadeus, Sabre, Galileo or Worldspan). + Ability to pass a background check **Job-Specific Knowledge & Skills:** + Experience with Travel GDS systems (Apollo, Abacus, Amadeus, Sabre, Galileo or Worldspan). + Excellent analytical, written and verbal communication skills, including persuasion and documentation skills. + Ability to communicate with customers effectively and politely. + Ability to plan and to prioritize + Familiar with Windows OS, basic security and its built-in applications. + Two or more years of experience working in enterprise PC/Mac LAN/VPN environments. + Experience in utilizing a CRM system to track and resolve issues. **Major Job activities – physical requirements:** + Use of computer and keyboard for extended periods of time on most or all workdays + Use of telephone – throughout the workday as needed to conduct business + Working under time pressure + Working rapidly for long periods + Communicating and interacting with others **Major Job activities – mental requirements:** + Multiple concurrent tasks + Ability to perform under stress + Reading and comprehension + Writing + Problem solving + Confidentiality + Customer contact **Critical Performance Competencies:** + Action oriented + Functional/Technical Skills + Technical Learning + Timely Decision Making + Informing + Written Communications + Customer Focus + Interpersonal Savvy + Composure **Value Competencies:** + Displays passion for & responsibility to the customer + Hires, develops & rewards great people + Displays leadership through innovation in everything you do + Displays a passion for what you do and a drive to improve + Displays a relentless commitment to win + Displays personal & corporate integrity **EEO:** Concur is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, ethnicity, color, national origin, religion, sex, protected veteran status, disability status, or any other characteristics protected by federal, state or local law. We are committed to hiring and valuing a global diverse work team.Concur is a dynamic, growing and fast-paced organization. As such, successful employees are able to work in a fast-paced environment, managing multiple priorities often times under tight deadlines. This typically requires working a 40+ hour work week to accomplish performance objectives. With that, Concur offers flexibility as to the specific working hours that may be required or available depending on your role.Concur is a SaaS company. Employees must be technically savvy with the ability to use the computer/keyboard and telephone to conduct business. The ability to creatively problem solve to our core value of ‘Leadership through innovation in everything we do’. Many positions within Concur are customer facing so written, verbal and interpersonal communications skills are required for a majority of opportunities with Concur.Confidentiality and our core value ‘Personal and corporate integrity’ are critical components being that Concur is a publicly traded company and working towards building a great, enduring company. **E-Verify:** Concur participates in E-Verify at http://assets.concur.com/pdf/everify-workers-rights.pdf to confirm work authorization.We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class. jobDetails
Concur Dr V. Locsin St, Dumaguete, 6200 Negros Oriental, Philippines
May 19, 2017
Use your LinkedIn Profile to help you apply faster! **GSS Associate Integration Analyst** **Job ID #:** 15142 **Location:** Philippines **Functional Area:** Customer Support **Department:** Global Services-Global Operating Center Manila **Position Type:** International Full Time **Education Required:** Not Indicated **Experience Required:** Not Indicated **Relocation Provided:** **Position Description** **Job Overview:** + The GSS Integration Analyst Migration resource is primarily responsible for the migration and support of client’s using Concur’s configurable system integration solutions. These analysts are responsible for working with Concur clients who are supporting Concur’s flagship market offerings, Concur Expense and/or Concur Expense Pay. They will provide first level support to client administrators.These analysts will be supporting a key Concur initiative, the Pay Migration Program. This team will manage the migration of several thousand Expense Pay clients to Expense Pay Global (EPG). Each client will need to go through a conversion process in order to complete the upgrade. Walking the client through the conversion process and ensuring a smooth, successful transition is the chief responsibility for this team of Integration Analysts.Each Analyst is responsible for managing several migrations simultaneously. These migrations will require hands on troubleshooting and client interaction either through phone or email. In time, there will be additional opportunity for the analyst to expand and learn new skills and to take on new roles and responsibilities and further their career development within Concur. **Responsibilities:** + Manage and monitor CRM Tools for incoming implementation engagements. + Manage communications of the client (internal and external) with regard to deliverables, timeframes, change control etc. by understanding their prioritization. + Ensure completion of deliverables and ensuring creative and technical success. + Liaise with Concur internal resources to ensure understanding and clear communications + Follow standard escalation processes to ensure timely resolution to cases happens + Adhere to Concur SOP’s to transition customers from implementation to production support. + Develop and maintain technical product knowledge + Develop and maintain knowledge of Concur’s Support practices and methodologies + Provide contributions to Concur’s support methodology and document library which includes development of new documents/processes as well as updates to existing documents/processes + Represent the Department on cross-functional teams + Be aware of, and comply with, all corporate policies. **Position Requirements** **Education, Experience & Training required:** + 1-3 years supporting SaaS or enterprise software solutions + Aptitude to learn new processes and technologies + Positive attitude, energetic personality, ability to work well with clients and other Concur team members + Mental stamina to juggle multiple tasks simultaneously + Team player + Desire to embrace challenges and provide great customer service + BA/BS or equivalent experience + Experience with supporting SaaS solutions + Experience in a client-facing support role + Experience with one or more of the accounting packages listed above in the job description + Experience with basic accounting terminology and practical application (journal vouchers) + Creative solution development + Excellent communication and presentation skills + Analysis and troubleshooting skills + Knowledge of software support life cycle and testing practices **Value Competencies:** + Communication + Decisiveness/Judgment + Time management + Partnering + Personal Professional Effectiveness + Ability to manage multiple tasks at the same time + Displays passion for & responsibility to the customer + Hires, develops & rewards great people + Displays leadership through innovation in everything you do + Displays a passion for what you do and a drive to improve + Displays a relentless commitment to win + Displays personal & corporate integrity jobDetails
Concur Dr V. Locsin St, Dumaguete, 6200 Negros Oriental, Philippines
May 19, 2017
Use your LinkedIn Profile to help you apply faster! **GSS Associate Integration Analyst** **Job ID #:** 15140 **Location:** Philippines **Functional Area:** Customer Support **Department:** Global Services-Global Operating Center Manila **Position Type:** International Full Time **Education Required:** Not Indicated **Experience Required:** Not Indicated **Relocation Provided:** **Position Description** **Job Overview:** + The GSS Integration Analyst Migration resource is primarily responsible for the migration and support of client’s using Concur’s configurable system integration solutions. These analysts are responsible for working with Concur clients who are supporting Concur’s flagship market offerings, Concur Expense and/or Concur Expense Pay. They will provide first level support to client administrators.These analysts will be supporting a key Concur initiative, the Pay Migration Program. This team will manage the migration of several thousand Expense Pay clients to Expense Pay Global (EPG). Each client will need to go through a conversion process in order to complete the upgrade. Walking the client through the conversion process and ensuring a smooth, successful transition is the chief responsibility for this team of Integration Analysts.Each Analyst is responsible for managing several migrations simultaneously. These migrations will require hands on troubleshooting and client interaction either through phone or email. In time, there will be additional opportunity for the analyst to expand and learn new skills and to take on new roles and responsibilities and further their career development within Concur. **Responsibilities:** + Manage and monitor CRM Tools for incoming implementation engagements. + Manage communications of the client (internal and external) with regard to deliverables, timeframes, change control etc. by understanding their prioritization. + Ensure completion of deliverables and ensuring creative and technical success. + Liaise with Concur internal resources to ensure understanding and clear communications + Follow standard escalation processes to ensure timely resolution to cases happens + Adhere to Concur SOP’s to transition customers from implementation to production support. + Develop and maintain technical product knowledge + Develop and maintain knowledge of Concur’s Support practices and methodologies + Provide contributions to Concur’s support methodology and document library which includes development of new documents/processes as well as updates to existing documents/processes + Represent the Department on cross-functional teams + Be aware of, and comply with, all corporate policies. **Position Requirements** **Education, Experience & Training required:** + 1-3 years supporting SaaS or enterprise software solutions + Aptitude to learn new processes and technologies + Positive attitude, energetic personality, ability to work well with clients and other Concur team members + Mental stamina to juggle multiple tasks simultaneously + Team player + Desire to embrace challenges and provide great customer service + BA/BS or equivalent experience + Experience with supporting SaaS solutions + Experience in a client-facing support role + Experience with one or more of the accounting packages listed above in the job description + Experience with basic accounting terminology and practical application (journal vouchers) + Creative solution development + Excellent communication and presentation skills + Analysis and troubleshooting skills + Knowledge of software support life cycle and testing practices **Value Competencies:** + Communication + Decisiveness/Judgment + Time management + Partnering + Personal Professional Effectiveness + Ability to manage multiple tasks at the same time + Displays passion for & responsibility to the customer + Hires, develops & rewards great people + Displays leadership through innovation in everything you do + Displays a passion for what you do and a drive to improve + Displays a relentless commitment to win + Displays personal & corporate integrity jobDetails
Concur Dr V. Locsin St, Dumaguete, 6200 Negros Oriental, Philippines
May 19, 2017
Use your LinkedIn Profile to help you apply faster! **Integration Implementation Consultant** **Job ID #:** 16173 **Location:** Philippines **Functional Area:** Implementation & Consulting **Department:** Global Services-Global Operating Center Manila **Position Type:** International Full Time **Education Required:** Not Indicated **Experience Required:** Not Indicated **Relocation Provided:** **Position Description** **Job Overview:** Resource is responsible for the design, configuration, implementation, troubleshooting, monitoring, and support of configurable system integration solutions. **Position Requirements** **Responsibilities:** Duties of this position will include, but are not limited to, the following: + Successful completion of training on: + Concur Product and Services + Concur Integration Tools + Advantage Technical Service procedures and Service Execution + Administrative Tools such as Outlook, Salesforce and Workday + Perform customer service function as it relates to financial connectors (1st/2nd level support) + Ability to record problem cases/tickets + Research, review and troubleshoot + Determine logical and appropriate action for reported problem + Maintain customer satisfaction levels + Maintain required support role performance level + Attending discovery, implementation and customer meetings as needed + Evaluation, interpretation, design and update of configuration documentation and specifications + Maintain Quality Assurance procedures and standards + Testing of extracts/files + Able to logically troubleshoot issues and determine the appropriate action to take or when escalation is required + Maintain customer and project audit history and time reporting + Maintain customer folders and Customer Service Records (i.e. Incidents) + Maintain version control of documentation and other materials + Attending required weekly staff meetings **Education, Experience & Training required:** Minimum Job Specific Knowledge and Competencies required for this job: + Ability to communicate clearly in English both written and verbally + Fluency in most MS Office applications and comfortable with digital media in a paperless environment. Relevant skills working with MS products such as Outlook, Excel, Word, PowerPoint, Visio and Access + Understanding of how to manage and manipulate txt, csv, xls and xlsx filesPreferred Job Specific Knowledge and Competencies: + Previous Experience in financial solutions such as: Great Plains, QuickBooks, Netsuite, Solomon, Navision, SAP, Oracle, Sage, etc. + Knowledge of + Expense and/or finance/accounting principles + Automated Expense Processing + Salesforce + Database/SQL + Javascript + XMLMinimum Job Specific Knowledge and Competencies required for this job: + Ability to communicate clearly in English both written and verbally + Fluency in most MS Office applications and comfortable with digital media in a paperless environment. Relevant skills working with MS products such as Outlook, Excel, Word, PowerPoint, Visio and Access + Understanding of how to manage and manipulate txt, csv, xls and xlsx filesPreferred Job Specific Knowledge and Competencies: + Previous Experience in financial solutions such as: Great Plains, QuickBooks, Netsuite, Solomon, Navision, SAP, Oracle, Sage, etc. + Knowledge of + Expense and/or finance/accounting principles + Automated Expense Processing + Salesforce + Database/SQL + Javascript + XML + FTP/File transfer logic and protocols + FTP/File transfer logic and protocols **Value Competencies:** + Professional Will + Technical/Professional Expertise + Adaptability/Flexibility + Analytical skills + Attention to detail + Continuous Learning + Decisiveness/Judgment + Initiative + Planning and Organizing + Stress Management + Energy/Drive + Tenacity + Teamwork + Passion and commitment to customer service + Hire, develop, & reward great people (if a management role) + Innovation + Passion for what you do and a drive to improve + Commitment to win + Personal and corporate integrity jobDetails