Willis Towers Watson San Diego, CA, USA
Jun 29, 2017
**Customer Service Representative - San Diego** **in** **San Diego, CA** **at** **Willis Towers Watson** **Date Posted:** 6/28/2017 + **Employee Type:** Full-Time + **Location:** San Diego, CA + **Experience:** Not Specified + **Date Posted:** 6/28/2017 The Company Willis Towers Watson is a leading global advisory, broking and solutions company that helps clients around the world turn risk into a path for growth. With roots dating to 1828, Willis Towers Watson has 40,000 employees serving more than 140 countries. We design and deliver solutions that manage risk, optimize benefits, cultivate talent, and expand the power of capital to protect and strengthen institutions and individuals. Our unique perspective allows us to see the critical intersections between talent, assets and ideas – the dynamic formula that drives business performance. Together, we unlock potential. Learn more at willistowerswatson.com. The Business Our Technology and Administration Solutions business provides benefits administration and outsourcing solutions to many of the world’s leading organizations. Our Purpose is to help our clients’ employees realize the full potential of their benefits; helping them be happier, healthier and more secure. Our Mission is to deliver the highest quality work in the industry, providing an engaging and fulfilling environment for our colleagues, while managing significant and profitable growth. Awards & Recognition: + The International Association of Outsourcing Professionals (IAOP) has named Willis Towers Watson a leader on the Global Outsourcing 100 since 2011. + Everest Research named Willis Towers Watson a Star Performer in the Leaders category in 2014, and has recognized Willis Towers Watson as an industry leader since 2010. + Fortune magazine ranked Willis Towers Watson number one in the diversified outsourcing industry on its annual World’s Most Admired Companies list in 2015. Willis Towers Watson has been listed on Fortune magazine’s World’s Most Admired Companies list since 2012 The Role + Perform customer service support and meet clients’ day-to-day administrative needs with respect to defined benefit pension plans + Respond professionally to customer inquiries/complaints received via phone or e-mail and ensure that appropriate action is taken, including follow up + Research participant questions and plan issues + Maintain complete and accurate case notes + Work closely with other customer service representatives and client representatives + Complete special projects as needed + Communicate on a proactive basis + Participate in team meetings and training + Read and understand the client's plan documents, amendments, etc. + Follow procedures and guidelines + Able to comfortably question the customer in an encouraging manner so as to affect a positive relationship and establish a comfort level to gain the customer's confidence + Possess the ability to analyze and solve problems in a changeable work environment + Possess a cooperative and positive attitude towards customers and team members The Requirements + Excellent ability to communicate effectively with a strong customer service focus + Strong mathematical and personal computer skills + Working knowledge of defined benefit pension plans a plus + 1-2 years in a customer service setting + Proficiency in Microsoft Windows and Microsoft Office (specifically Excel, Word and Access) + Strong attention to detail + Ability to understand and follow oral and written instructions + Ability to successfully work in a team environment Any unsolicited resumes/candidate profiles submitted through our web site or to personal e-mail accounts of employees of Willis Towers Watson are considered property of Willis Towers Watson and are not subject to payment of agency fees. In order to be an authorized Recruitment Agency/Search Firm for Willis Towers Watson, any such agency must have an existing formal written agreement signed by an authorized Willis Towers Watson recruiter and an active working relationship with the organization. Resumes must be submitted according to our candidate submission process, which includes being actively engaged on the particular search. Likewise, for our authorized Recruitment Agencies/Search Firms, if the candidate submission process is not followed, no agency fees will be paid by Willis Towers Watson. Willis Towers Watson is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to, among other things, race, color, religion, sex, sexual orientation, gender identity, national origin, age, status as a protected veteran, or disability. Equal Employment Opportunity: Know your rights at http://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf .