Willis Towers Watson Pittsburgh, PA, USA
Aug 16, 2017
Lead Benefits Systems Administrator (LBSA) in Pittsburgh, PA at Willis Towers Watson **Date Posted:** 7/23/2017 **Job Snapshot** + **Employee Type:** Full-Time + **Location:** Pittsburgh, PA + **Experience:** Not Specified + **Date Posted:** 7/23/2017 **Job Description** The Company Willis Towers Watson is a leading global advisory, broking and solutions company that helps clients around the world turn risk into a path for growth. With roots dating to 1828, Willis Towers Watson has 40,000 employees serving more than 140 countries. We design and deliver solutions that manage risk, optimize benefits, cultivate talent, and expand the power of capital to protect and strengthen institutions and individuals. Our unique perspective allows us to see the critical intersections between talent, assets and ideas – the dynamic formula that drives business performance. Together, we unlock potential. Learn more at willistowerswatson.com. The Business Our Technology and Administration Solutions business provides benefits administration and outsourcing solutions to many of the world’s leading organizations. **Our Purpose is to help our clients’ employees realize the full potential of their benefits; helping them be happier, healthier and more secure.** **Our Mission is to deliver the highest quality work in the industry, providing an engaging and fulfilling environment for our colleagues, while managing significant and profitable growth.** **Awards & Recognition:** + The International Association of Outsourcing Professionals (IAOP) has named Willis Towers Watson a leader on the Global Outsourcing 100 since 2011. + Everest Research named Willis Towers Watson a Star Performer in the Leaders category in 2014, and has recognized Willis Towers Watson as an industry leader since 2010. + _Fortune_ magazine ranked Willis Towers Watson number one in the diversified outsourcing industry on its annual World’s Most Admired Companies list in 2015. + Willis Towers Watson has been listed on _Fortune_ magazine’s World’s Most Admired Companies list since 2012. The Role The Lead Benefits Systems Administrator supports the delivery of superior benefits administration services to Towers Watson clients; including Health & Welfare and Pension plan administration. The full time position requires an individual who is comfortable with benefits administration systems and client contact. Performance Objectives: Excellence + Act as a principal contact with clients on day-to-day plan administration processing issues + Review and resolve calculation and eligibility errors with client as needed + Review error reports and resolve issues as needed utilizing case management tools + Exercise discretion and independent judgment in responding to and resolving client issues + Assist with system testing; Web, interfaces and system generated reports for new and ongoing systems + Understands the system interfaces with HRIS, payroll, and insurance carriers + Develop and maintain system processing documentation and processing calendar + Set up and test data encryption and transmission protocols with client and vendors + Manage ongoing and annual enrollment process including; updating documentation, testing, and carrier/vendor coordination + Manage fulfilment inventory with clients + Manage client accountability + Provide back up for other team members as needed + Understands and able to communicate the plan design, including coverage levels and options, eligibility, enrollment/change and termination procedures + 100% compliance with SAS70 and Professional Excellence criteria + Attends ongoing client status meeting as needed to establish client relationship + Attends internal project meetings to ensure project continuity into ongoing + Assist project team with client assignments to deliver timely, within-budget and high quality work + Performs other duties as assigned People/Clients + Take initiative to proactively share knowledge and/or experience with team members + Develop strong partnerships with team members + Identify potential out of scope work and new opportunities to client teams Financial + Meet service level agreements across all clients + Meet billable hour goals as defined by your manager + Work within prescribed budget for each project + Analyze process workflow and recommend improvements to increase efficiency and effectiveness **Job Requirements** The Requirements + Strong understanding of the administrative process as it relates to Health & Welfare and/or Pension benefit plans + Knowledge of flexible benefits administration + Strong analytical and problem solving skills + Strong knowledge of Microsoft Office tools including Outlook, Excel and Word + SQL query skills are preferred + Ability to schedule work, delegate and monitor progress of others + Professional and responsible approach to work, clients and associates + Ability to organize and prioritize with strong attention to details + Excellent oral and written communication skills + Ability to work in a team environment + Ability to work independently in a project related work environment + Ability to work a flexible schedule + Ability to complete multiple projects within established deadlines + Bachelors’ degree preferred Any unsolicited resumes/candidate profiles submitted through our web site or to personal e-mail accounts of employees of Willis Towers Watson are considered property of Willis Towers Watson and are not subject to payment of agency fees. In order to be an authorized Recruitment Agency/Search Firm for Willis Towers Watson, any such agency must have an existing formal written agreement signed by an authorized Willis Towers Watson recruiter and an active working relationship with the organization. Resumes must be submitted according to our candidate submission process, which includes being actively engaged on the particular search. Likewise, for our authorized Recruitment Agencies/Search Firms, if the candidate submission process is not followed, no agency fees will be paid by Willis Towers Watson. Willis Towers Watson is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to, among other things, race, color, religion, sex, sexual orientation, gender identity, national origin, age, status as a protected veteran, or disability. Equal Employment Opportunity:. At Willis Towers Watson, we are committed to maintaining an environment of Equal Opportunity and Affirmative Action. If you need a reasonable accommodation to access the information provided on this web site, please contact the office where the position is located for further assistance. If you need an accommodation to interview for a position or at any stage of the recruiting process, please contact your recruiter. Willis Towers Watson believes that effectively managing a diverse workforce is vital to our business strategy. Our continued success depends greatly on our ability to fully and effectively employ qualified persons, regardless of race, color, religion, sex, national origin, marital status, sexual orientation, age, status as a protected veteran or individual with a disability, military status, ancestry, gender, gender identity or expression, or any other characteristic protected by applicable human rights or equal opportunity legislation. We have an obligation to our organization, ourselves and our clients to hire and develop the best people we can find. We will continually review our policies and practices to ensure that all areas of the employment process (including recruiting, hiring, work assignments, compensation, benefits, promotions, transfers, company-sponsored development programs and overall workplace experience) are free from discriminatory practices. We are committed to equal employment opportunities at Willis Towers Watson.