Willis Towers Watson Mt Laurel, NJ, USA
Aug 16, 2017
Client Manager - Personal Lines in Mount Laurel, NJ at Willis Towers Watson **Date Posted:** 7/17/2017 **Job Snapshot** + **Employee Type:** Full-Time + **Location:** Mount Laurel, NJ + **Experience:** Not Specified + **Date Posted:** 7/17/2017 **Job Description** **Job Title: Client Manager – Personal Lines** **Location: Mt. Laurel, NJ** **The Company** Willis Towers Watson is a leading global advisory, broking and solutions company that helps clients around the world turn risk into a path for growth. With roots dating to 1828, Willis Towers Watson has 40,000 employees serving more than 140 countries. We design and deliver solutions that manage risk, optimize benefits, cultivate talent, and expand the power of capital to protect and strengthen institutions and individuals. Our unique perspective allows us to see the critical intersections between talent, assets and ideas — the dynamic formula that drives business performance. Together, we unlock potential. Learn more at willistowerswatson.com. **The Business** **Corporate risk and broking** We know how companies can unlock potential through effective risk management. Our clients rely on us to craft strategies to quantify, mitigate, and transfer risk, taking advantage of our specialist industry experience and unparalleled market know-how. The result is a new way of embracing risk that drives superior results. **The Role** This mid-level position is client facing and leverages established competencies related to Personal Lines services and clients. **Responsibilities:** + Manage all aspects of the placement and service of Personal Lines for Willis Towers Watson Clients in an automated and electronic work environment + Maintain client relationships with assigned accounts and support retention ratio at or above the Personal Lines average + Provides risk management analysis utilizing new business, renewal and claim reviews + Make recommendations to prospects and current clients to update and enhance policy contracts + Perform all phases of new business, renewal and remarket processing including preparation of applications, negotiation with underwriters, obtaining quotes and creating proposals + Consistently prepares and submits policy change requests to carriers via carrier website, verbal or electronic + Monitors status of change requests and reviews policy documents for accuracy + Maintains insurance records for accounts including hard copy files, data management, coding and calculating information into Agency management system (EPIC) + Identifies and processes coverage enhancement and cross- sales opportunities + Independently resolves client, carrier and/or vendor accounting issues, including; coverage questions, collections, discrepancies, fee arrangements, billing controversies + Ensure compliance with all Willis Towers Watson and regulatory procedures; such as WEM (Willis Towers Watson Excellence Model) & AOD (Assurance of Discontinuance) + Multi-state and large clients + Specialty line clients **Requirements:** + High school diploma required, Bachelor's degree preferred + Property and Casualty license required + Five (5) years’ experience in the Personal Insurance industry, preferred + Intermediate knowledge of (1) Property and Casualty & Personal Lines insurance products, (2) proposal, preparation and analysis, (3) claim management + Technical knowledge of Insurance and/or Brokerage business + Knowledge of principles and methods involved in promoting and selling services + Interpersonal skills, including relationship-building skills with clients and co-workers + Ability to work independently as well as in a team setting + Strong verbal and written communication skills + Presentation, organization and critical thinking skills + Familiar with the EPIC system + The appropriate broker’s license is required when required by law + Industry designations such as CIC or CISR applies + Driver's license required (for client travel) _Any unsolicited resumes/candidate profiles submitted through our web site or to personal e-mail accounts of employees of Willis Towers Watson are considered property of Willis Towers Watson and are not subject to payment of agency fees. In order to be an authorized Recruitment Agency/Search Firm for Willis Towers Watson, any such agency must have an existing formal written agreement signed by an authorized Willis Towers Watson recruiter and an active working relationship with the organization. Resumes must be submitted according to our candidate submission process, which includes being actively engaged on the particular search. Likewise, for our authorized Recruitment Agencies/Search Firms, if the candidate submission process is not followed, no agency fees will be paid by Willis Towers Watson._ _Willis Towers Watson is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to, among other things, race, color, religion, sex, sexual orientation, gender identity, national origin, age, status as a protected veteran, or disability._ _Equal Employment Opportunity:_ _Know your rights_ at http://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf _._ At Willis Towers Watson, we are committed to maintaining an environment of Equal Opportunity and Affirmative Action. If you need a reasonable accommodation to access the information provided on this web site, please contact the office where the position is located for further assistance. If you need an accommodation to interview for a position or at any stage of the recruiting process, please contact your recruiter. Willis Towers Watson believes that effectively managing a diverse workforce is vital to our business strategy. Our continued success depends greatly on our ability to fully and effectively employ qualified persons, regardless of race, color, religion, sex, national origin, marital status, sexual orientation, age, status as a protected veteran or individual with a disability, military status, ancestry, gender, gender identity or expression, or any other characteristic protected by applicable human rights or equal opportunity legislation. We have an obligation to our organization, ourselves and our clients to hire and develop the best people we can find. We will continually review our policies and practices to ensure that all areas of the employment process (including recruiting, hiring, work assignments, compensation, benefits, promotions, transfers, company-sponsored development programs and overall workplace experience) are free from discriminatory practices. We are committed to equal employment opportunities at Willis Towers Watson.