Willis Towers Watson Atlanta, GA, USA
Jun 22, 2017
**Voluntary Benefits Operations Consultant – Product & Carrier Relations** **in** **Atlanta, GA** **at** **Willis Towers Watson** **Date Posted:** 6/21/2017 + **Employee Type:** Full-Time + **Location:** Atlanta, GA + **Experience:** Not Specified + **Date Posted:** 6/21/2017 The Company Willis Towers Watson is a leading global advisory, broking and solutions company that helps clients around the world turn risk into a path for growth. With roots dating to 1828, Willis Towers Watson has 40,000 employees serving more than 140 countries. We design and deliver solutions that manage risk, optimize benefits, cultivate talent, and expand the power of capital to protect and strengthen institutions and individuals. Our unique perspective allows us to see the critical intersections between talent, assets and ideas – the dynamic formula that drives business performance. Together, we unlock potential. Learn more at willistowerswatson.com. The Business Our Health and Group Benefits business helps large and mid-size clients control health and welfare plan costs, improve health outcomes and promote employee engagement through broad-based, state-of-the-art interventions. We provide solutions encompassing creative plan design, vendor evaluation and management, pricing and funding strategies, data analytics, valuation support, compliance and governance strategies. We also provide Specialty consulting services including clinical/health management program design, pharmacy solutions, disability/absence management strategies and claims audit services. Product based solutions such as our pharmacy purchasing coalition round out our broad-based suite of offerings. The Role The Voluntary Benefits Practice within Health and Benefits represents another solution set as we seek to serve the range of client needs. Voluntary benefits are one of the largest growth segments in the benefits arena, and are to be positioned as an integral part of our clients’ Total Rewards strategies. Willis Towers Watson views voluntary benefits as an expansion opportunity for our current client base as well as a differentiation strategy through an integrated approach for new business development efforts. As such, the Voluntary Benefit initiative will accelerate our growth within H&B for current and new client organizations. As a Consultant in the VB Practice, you will be responsible for overseeing the VB product & carrier vetting, due diligence, quoting, assessments, scoring and recommendation procedures for clients and consultants. You will be the subject matter expert related to overall product knowledge relating to plan design, in-depth details of carrier nuances, and knowledge of the marketplace voluntary benefit offerings to support TW product expertise in the area. This role collaborates with the voluntary benefits regional and implementation teams to ensure client deliverables are met for carrier recommendations. **Performance Objectives:** **Clients** + Guide the enterprise-wide carrier / product vetting (initial and ongoing) and bidding for voluntary benefit plans across all voluntary benefit lines of insurance + Update and maintain the overall product knowledge library for voluntary carriers and plans and develop effective tools for consultants to distil menu and carrier options for their clients + Guide the effort of developing and maintaining a demographic / total rewards / client infrastructure analysis tool that will guide consultants and their clients to the appropriate menu of voluntary plans specific to and customized for each client + Maintain pulse on product and carrier developments, documents and communicate to teams + Manage and maintain product partner relationships, with goal to provide most competitive products in industry + Serves as a product subject matter expert with both internal (consultants, local VB teams) and external stakeholders (clients, vendors) **Excellence** + Monitors the progression of project plan and execution to achieve deadlines + Contribute to the vetting and analysis efforts for RFP process and delivery to client + Ensure service levels meet or exceed client expectations and professional excellence standards + Provide support to H&B LOB leadership, consultants and designated responsible producers to ensure that business operations comply with all regulatory requirement and company policies, including Professional Excellence **Financial** + Support Willis Towers Watson Finance staff to negotiate compensation from carriers and vendors including commission and override components (when appropriate) + Maintain an understanding of current industry practices and peer organization approaches to carrier compensation to keep Willis Towers Watson competitive **People** + Mentors and provides feedback internally to other team members + Keep Line of Business apprised of additions and updates to our carrier and product capabilities + Respond to associate inquiries regarding product and carrier activity, and plan developments + Demonstrate natural ease and effectiveness when dealing with carriers/colleagues at all levels + Build relationships with internal and external resources The Requirements + 5+ years of experience working with voluntary plans and carriers, preferred within a Health and Group Benefits consultancy + Significant knowledge of employee benefits products, health plans/designs, voluntary benefit plan expertise and carrier management experience + Well-developed written and oral communication skills + Ability to collaborate across all levels of an organization + Strong interpersonal skills, especially specific to persuasion, influence, and negotiation. Has track record of being able to influence carrier partners related to underwriting concessions and plan enhancements. + Availability to travel 20-30% + Bachelor’s degree preferred + Hold a valid insurance license or be willing to obtain Any unsolicited resumes/candidate profiles submitted through our web site or to personal e-mail accounts of employees of Willis Towers Watson are considered property of Willis Towers Watson and are not subject to payment of agency fees. In order to be an authorized Recruitment Agency/Search Firm for Willis Towers Watson, any such agency must have an existing formal written agreement signed by an authorized Willis Towers Watson recruiter and an active working relationship with the organization. Resumes must be submitted according to our candidate submission process, which includes being actively engaged on the particular search. Likewise, for our authorized Recruitment Agencies/Search Firms, if the candidate submission process is not followed, no agency fees will be paid by Willis Towers Watson. Willis Towers Watson is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to, among other things, race, color, religion, sex, sexual orientation, gender identity, national origin, age, status as a protected veteran, or disability. Equal Employment Opportunity: Know your rights at http://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf .