Addidas Group 91074 Herzogenaurach, Germany
Jun 28, 2017Full time
Purpose: This role is part of the Global Sales Academy team, which we are currently shaping. The Global Sales Academy team develops and implements functional training programs for the adidas Global Sales Organization which covers retail, wholesale, franchise and eCommerce audiences globally. This role specifically manages the design and implementation of the service transformation strategy across the Global Sales organization in order to achieve premium consumer experience across all consumer touchpoints. This program will maximize the Net Promoter Score across all sales channels and the profitability of the adidas Group’s business. This role manages further roll-out and change management process to ensure the adidas Group Service Model “Connect Engage Inspire” is implemented and sustained at all relevant consumer touch-points in all Markets and Headquarter functions globally. Key Accountability: Support the Sr. Director Sales Academy and the DTC&Franchise Sr. Management team in leading the service transformation to implement the adidas Group Service Model across Own Retail, Franchise, eCommerce stores and other Sales channels/functions. Create framework for and lead implementation of an organization-wide service transformation initiative, measured by core global sales performance KPIs Act as an expert point person in Global Sales on all topics related to service transformation as well as the enabling Service Model. Translate the adidas Group Service Model aspiration into concrete, channel- and function-specific goals and work packages for both the teams in the global Headquarters as well as the Markets. Manage the Connect Engage Inspire community across Markets and Headquarter functions, including regular update calls, social media, meetings and events Prepare and maintain a relevant project management framework and tools for the Service Model program, provide input and updates to ensure a coordinated implementation approach in the Markets Project manage the creation and realization of work packages from pre-project analysis, capturing current processes and practices across markets and seek best in class resources, to test/pilot execution and implementation in defined target markets. Drive the development of new concepts and ideas that support the accomplishment of Service Model ambitions. Track status of implementation and ensure delivery of agreed objectives. Develop, implement, and continuously review a sustainable and complete framework to measure the success of the Service Model implementation in the Markets. Based on identified needs, partner with key teams cross-functionally to develop solutions which enable the achievement of our Service Model objectives. Consistently screen the retail market and industry for best practice and other news as well as benchmark competitors to the adidas-Group DTC and Franchise environment. Facilitate a culture of sharing and adopting Global best practice across all markets. Other duties as requested by your manager. Knowledge, Experience and Capabilities: Advanced user of MS Office suite of products. Fluent in English. An additional European language is an advantage. Qualifications: University degree in business, ideally with marketing and sales focus or equivalent professional experience. 6-8 years business development or project management (ideally in a Service Model or Retail&DTC area) experience.