Business Card Services Sales Support Coordinator

  • Peoples United Bank
  • Bridgeport, CT, USA
  • Mar 26, 2017

Job Description

**Auto req ID:** 8254BR **Posting Title:** Business Card Services Sales Support Coordinator **Job Description:** Job Summary: This position is responsible for coordinating and assisting in the programming and sale of new client implementations. This position is also responsible for organizing the proper training, communications and support to those responsible for selling the Business Credit Card programs and products. This may require travel to customer sites to provide demos, training and sales presentations. In addition, this position participates in systems development and analyzes data and presents findings to management. Principal Responsibilities: Maintains strong technical and operational knowledge of all Card functionality and processes for the purpose of providing the best solutions and information to external and internal customers. To support the commercial customers, the position will be expected to understand basic accounting functions and needs of an Accounts Payable department. Assists in the programming of new customer accounts and handles the day-to-day maintenance of client set ups. Provides support to sales staff on the Business Cards and the servicing of those products. Coordinates customer training and sales presentations to provide sales staff with current product information. The position must be able to interpret customer needs and proactively suggest appropriate credit card solutions to fulfill those needs. Identifies operational inefficiencies and recommends process improvements. Coordinates with management on quality control initiatives and ongoing training of staff to better service the clients. Serves as a backup in supervising the daily operations and product management of the department when management is out of the office. Coordinates upgrades, enhancements and/or process changes on an ongoing basis. Performs other duties and participates in special projects as assigned. Adheres to compliance procedures and internal/operational risk controls in accordance with any and all applicable regulatory standards, requirements, and policies. **Job Requirements:** Education/Experience Requirements College degree or equivalent work experience required. 5-10 years relevant experience (accounting and sales background preferred). Additional Job Requirements: Certification/License: Behavioral/Technical Skills: Strong knowledge of business credit card service industry and operations and the ability to keep informed of trends and developments. Excellent written and verbal skills are needed to communicate with multiple levels of employees within and outside of the division, provide effective training and work with external clients. Demonstrated ability to understand the individual needs of the customers. Excellent ability to share specialized knowledge and skills with a broad range of employees and customers. Ability to evaluate, analyze and quantify the impact of the issues involved. Strong project management, analytical and research skills. Strong problem solving skills. Strong PC skills, including word processing, spreadsheets, presentation, internet and internal software and industry specific applications. Ability to learn additional applications as needed. Demonstrated ability to evaluate opportunities for process improvements and present viable recommendations. Ability to travel (expected 10% of role) **Employment Type:** Full Time **Address 1:** 850 MAIN STREET **City:** BRIDGEPORT **State:** CT **Zip Code:** 06604 People's United Bank and its subsidiaries are equal opportunity and affirmative action employers EOE-Females/Minorities/Protected Veterans/Individuals with Disabilities. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, veteran status or any other legally protected status.